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s75 claim refused - advice desperately needed

dizzyblond · 2012-08-01 20:08:38

Hi, this is my first post and I am in desperate need of advice. I bought a hot tub from an english company using my credit card. After only 6 weeks flakes began appearing in the water which chemicals did not remove. Eventually the retailer sent an engineer who (after days of testing) cut out the pipework and completed a…

Comments

JimmyTheWig Posts: 12,199 Forumite

3 August 2012 at 9:46AM

You need to be able to demonstrate that you have taken things as far as you can with Nationwide before going to the Ombudsman.
Ideally, you need to get Nationwide to tell you what you should do if you have no new evidence to present them with but still disagree with their decision.

If they say "appeal", then you'll have to go through their internal appeals process.

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