Canon faulty printer - warranty issues

visidigi

that is not a retailer guarantee, its a 1 year warranty, backed by the manufacturer, not the retailer.

visidigi

yangptangkipperbang wrote: »

.......in that case you shouldn't be allowed out on your own..............

sheesh, you're a pleasant person aren't you.

bod1467

visidigi is correct ... there is no such thing as a retailer guarantee per se. Whilst most retailers do offer a 1 year warranty (which is usually the manufacturer's warranty) they have no legal obligation to offer this.

SOGA however is a statutory right, and is always a fallback position.

bitsnbytes

Not sure why I'm not getting email notifications even though I am subscribed to this thread.
To clarify though, I did contact eBuyer where I originally purchased the printer from and they said they can't do it and I need to go to Canon.
I also am inclined to agree with visidigi, I recently purchased a Dyson vac from argos and it was faulty within the first couple of months and Argos had nothing to do with it. They asked me to contact Dyson who had much better customer service and sorted it out quickly. But the retailer has the right to point you to the manufacturer I think

visidigi

The retailer is responsible for dealing with it - they do not offer a 12 month retailer guarantee, but they are responsible for being the dealing party between customer and manufacturer.

BUT in some cases (Dyson is a classic example) the service you can get direct from the manufacturer is much better than the retailer.

shaun_from_Africa

But the retailer has the right to point you to the manufacturer I think

The retailer can ask you to contact the manufacturer, but you have the right to reject this request and insist that the retailer deals with the problem.
This is because under the SOGA, the buyer only has a contract with the retailer and not with the manufacturer (unless the goods were purchased directly from the manufacturer), and it is therefore the retailer who is legally obligated under the SOGA.

However, as has been mentioned on these boards many times, it is often quicker and easier to deal with the manufacturer and their customer service can often be far better than that given by many high street retailers.

bitsnbytes

shaun_from_Africa wrote: »

However, as has been mentioned on these boards many times, it is often quicker and easier to deal with the manufacturer and their customer service can often be far better than that given by many high street retailers.

Not in the case of Canon :mad:
I specifically asked eBuyer to sort this out and they said that since it was used for 9 months, they wouldn't handle it and I would need to contact the manufacturer

arcon5

What does the printer weigh? £22 delivery seems exceptionally high for this kind of printer. ParcelMonkey.com for example would charge about £8 and I think RM would be a similar price.

It's lasted just under 2 years, bearing in mind it's a cheap printer, I wouldn't expect it to last much longer. For heavy usage, probably less tbh.

real1314

visidigi wrote: »

The retailer is responsible for dealing with it - they do not offer a 12 month retailer guarantee, but they are responsible for being the dealing party between customer and manufacturer.

BUT in some cases (Dyson is a classic example) the service you can get direct from the manufacturer is much better than the retailer.

Sorry to be direct, but this is utter, utter nonsense.

It's a simple matter of contract law.

The consumer has no contract at all with the manufacturer.
The consumer has a contract with the retailer.

The retailer is responsible for fulfilling their obligations under the relevant consumer legislations.
The manufacturer has no responsibility under any consumer legislation.

Shaun nailed it. :cool:

visidigi

real1314 wrote: »

Sorry to be direct, but this is utter, utter nonsense.

It's a simple matter of contract law.

The consumer has no contract at all with the manufacturer.
The consumer has a contract with the retailer.

The retailer is responsible for fulfilling their obligations under the relevant consumer legislations.
The manufacturer has no responsibility under any consumer legislation.

Shaun nailed it. :cool:

how is it nonsense? I didn't say the consumer had a contract with the manufacturer, I said the retailer is responsible. I also said you COULD speak to the manufacturer.

I did not, at any point say the manufacturer had a responsibility to the consumer, I said it was the retailers role to be the contact point to the consumer.

Sorry, but I think you've read something other than I have written.