Should buyers be able to leave low stars for dispatch time if marked as dispatched...

aeb_2

Thank you, it's just that some posts read as if people can see them somehow so I thought I was missing something.

I was given 1 or 2 stars by the same buyer in December. I have 18 excellent feedbacks but one of them must have left poor stars (for communication and postage) and I would love to know who it was.

Thanks again

thriftymanc

Crowqueen wrote: »

It depends whether that timescale is reasonable or not. I would never take money for something then leave it sitting around for more than two working days. I'm glad eBay have started to make anything above 3 days 'exceptional' on the 'list your item form', that might help with some people. If you're paid for something, the money is already liquid in you account, so there is no reason to delay postage.

What about people who can only get to the post office one day a week though? E.g. because their working hours clash with the post office being open on weekdays, or the nearest post office is a drive away and they don't have time during the week. Why penalise people like that who just want to have a clear out and obviously aren't business sellers who can post things at the drop of a hat? Sellers should be able to specify their dispatch times honestly and buyers should accept that when choosing to buy. I don't mind waiting a week for something to be dispatched if I know beforehand - if I needed something more urgently I'd buy from someone else with a shorter dispatch time. It's not rocket science and I don't know why so many buyers kick up such a stink about it.

RFW

thriftymanc wrote: »

What about people who can only get to the post office one day a week though? E.g. because their working hours clash with the post office being open on weekdays, or the nearest post office is a drive away and they don't have time during the week. Why penalise people like that who just want to have a clear out and obviously aren't business sellers who can post things at the drop of a hat? Sellers should be able to specify their dispatch times honestly and buyers should accept that when choosing to buy.

Buyers generally don't read dispatch time, slow senders will get penalised no matter what their reasons. The DSRs should only be important to business sellers anyway.

Mindless_Clone

thriftymanc wrote: »

It's not rocket science and I don't know why so many buyers kick up such a stink about it.

I think they kick up because ebay is very business dominated these days; so many offering next day delivery and free P&P, that people come to expect it and they come to expect it even off the smaller sellers and ordinary people just selling a few bits who can't offer that service.
I found myself doing so recently and had to slap myself; I was grumbling to myself and fretting because an item took a whole week to reach me; the postage details said 6 - 8 days. Why was I moaning? Well because my mindset has been subtly altered by all those prompt sellers sending me things the next day. Likewise I find myself thinking "blimey £3.50 P&P, that's steep!" it's not, and I know this, but it's psychological. You'll be pleased to know I came to my senses and didn't mark the seller down for P&P.
I do remember my early days on ebay when I'd win something, send a cheque off, wait for it to clear and then wait for it to be sent... sometimes waited up to 2 weeks for an item. I didn't complain; that was the process.

The whole set up - business sellers alongside ordinary Joe's having a clear out - just doesn't really work. Ebay seems to want ordinary Joe's to meet the same exacting standards as business sellers; the whole 4 day dispatch being exceptional is a case in point.

chemical.galaxy

aeb wrote: »

Thank you, it's just that some posts read as if people can see them somehow so I thought I was missing something.

I was given 1 or 2 stars by the same buyer in December. I have 18 excellent feedbacks but one of them must have left poor stars (for communication and postage) and I would love to know who it was.

Thanks again

Yes you can work it out - you have to run reports by item numbers in batches of 10 until you get a report with low stars in it. Then one by one you replace each item number in the report with an item number from a report which was all positive and run a new report - when you have replaced an item number in the 'bad batch' and the report is clean then you know who the culprit is...
I guess if you have 18 to work with it should be quite straightforward...
It is time consuming but it works.