Plusnet cancellation fee rip off

cajef

Iconic wrote: »

Providers hide behind this and charge the customer more.

The price that providers have to pay BT wholesale is fixed by OFCOM, the providers cannot reduce the price as they would then be operating at a loss.

Market 1 : IPStream adsl is provisioned by BT Wholesale only. Their prices are fixed by OFCOM and no cheaper alternative LLU is available.
Market 2 : Some LLU is available. BT Wholesale prices are fixed, but LLU providers are free to set their own (cheaper) pricing.
Market 3 : No operator has SMP and therefore the exchange becomes deregulated and BT Wholesale can reduce their prices in competition with the LLU providers.

Iconic

cajef wrote: »

The price that providers have to pay BT wholesale is fixed by OFCOM, the providers cannot reduce the price as they would then by operating at a loss.

Yes, but some LLU has been available in my exchange since last year but it's still a Market1!

According to Samknows Ofcom have not updated the list for three years so you can imagine how many exchanges are out of date and the customers in those exchanges are being overcharged.

I was wrong in blaming the providers but it doesn't absolve Ofcom whose job it is to help the consumer and in this case it has clearly failed.

When I rang Ofcom and they told me the Market List is confidential to them and nothing to do with the consumer. How come SAMKNOWS publishes it freely?