Tiscali - Illegal Direct Debit

Paul_Varjak

I read on these forums once that if a Tiscali customer disputes a bill and cancels a Direct Debit Mandate that Tiscali will re-instate the mandate to recover what they believe to be owing.

I now know that to be true!

I cancelled mt Tiscali service in writing because I could not access HTTPS sites in the evenings. As the main reason for having internet is for access to HTTPS sites, the Tiscali service was of no use to me. I also cancelled my Direct Debit with my bank.

Today (some 4 months after cancelling Tiscali) I have found out that Tiscali have re-instated the Direct Debit Mandate! Luckliy, they have taken no money and I have cancelled the Direct Debit Mandate.

I have contacted my bank and told them not to accept any Direct Debit Mandates from Tiscali. But they say they cannot do this! So, I ask them to write a note on my account - but they say they have no facility to write notes on accounts! They did say the phone call was being recorded.

My bank says the only thing I can do is to keep a check on my account and cancel any future Direct Debit mandates that Tiscali set up!