Iphone4 server problem

blondie21

i cannot access my email on my iphone. It says CANNOT GET MAIL and then below it says The connection to the server failed. I get my email through the Exchange account. can anyone help.

Figment

Please explain what you mean by "I get my email through the Exchange account" as Exchange usually refers to a corporate email server (e.g. one at your company's premises)

blondie21

my email address is virgin media , the apple shop set me up on exchange account to access my email. it has worked fine for months but now i am getting the above message. i googled it and found this, i dont understand this either
https://discussions.apple.com/thread/1728784?start=15&tstart=0

steve1980

Don't know why they set you up on Exchange when IMAP works perfectly well in itself.

blondie21

steve1980 wrote: »

Don't know why they set you up on Exchange when IMAP works perfectly well in itself.

i think it was on that previously but there wee problems receiving my emails which happens to alot of people with ntl/virginemail accounts
im thinking should i delete the exchange account and try and add it in again?
not sure i could remember how to

blondie21

arggg. just deleted it and cant set it up again
what do you enter in the server box ??? the one below email in no.i entered exchange.company.com
http://support.apple.com/kb/HT2480

and its saying unable to verify account information
HELP

jayme1

you AFAIK use these settings http://support.google.com/mobile/bin/answer.py?hl=en-GB&topic=14252&answer=138740
where it says put in your gmail.com email instead put your virgin email, but leave the server as m.google.com

some easier to follow instructions here http://www.solve.uk.com/blog/how-to-setup-ntl-world-email-on-an-ipad.htm
at the end turn off the 'calender' option as virgin email doesn't have a calender, also turn off contacts if you don't want your phone contacts syncing with your virgin email.

blondie21

wow ive set it up ...thanks
i still cant access my email as when i click on the email to get them it says the password is incorrect.
i changed my ntl email password a few hours ago as i couldnt remember it on the laptop as i always access my email via my iphone.
how can i change the password on my iphone for the exchange account
it say cannot get mail the username or password is incorrect
and then below it says
settings .....ok
but it wont let me click on either
i have gone into settings and changed the password in exchange account but it still says its wrong........what shall i do ?

jayme1

if you entered the new password when you just set up exchange then I'm not sure what could be wrong, you could try logging into the webmail on your computer to double check you've got the correct password and then give setting up the Exchange settings on the iPhone a go again (ie delete the profile and re-enter it again)

blondie21

jayme1 wrote: »

if you entered the new password when you just set up exchange then I'm not sure what could be wrong, you could try logging into the webmail on your computer to double check you've got the correct password and then give setting up the Exchange settings on the iPhone a go again (ie delete the profile and re-enter it again)

do you mean log in to my ntlworld email on another computer and then deete the exchange account and try again

jayme1

blondie21 wrote: »

do you mean log in to my ntlworld email on another computer and then deete the exchange account and try again

yes but it doesn't need to be another computer you could use Safari on the iPhone, it's only really to check you have the password 100% correct before you re-enter the Exchange settings.