Setting a Date to Change Supply

Wywth

m0ss0p wrote: »

So I followed Snowman's advice. After signing for new Scottish Power deal I email to request they do not transfer me until contract ends and got this reply:

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Thank you for your email.

Please contact our Sales Team free on 0800 400 200 (Monday to Friday from 8am to 7pm and Saturday from 9am to 3:30pm) for delaying the transfer of supply.

If you have any further questions then you may wish to use our online help facility 24 hours a day

Kind regards

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Do you think I should call or have I done enough just emailing? Concerned if I call I'll be told can't be done and be worse off if the transfer happens early (before Oct 1st).

Also, EDF now advise by letter that if you tell them you're moving they will keep you on contract prices until complete.

Definitely, give them a call. You can always cancel the switch under the cooling off period if they can't do what you want, so no time to waste.

Let us know how you get on.

SnowMan

m0ss0p wrote: »

So I followed Snowman's advice. After signing for new Scottish Power deal I email to request they do not transfer me until contract ends and got this reply:

---

Thank you for your email.

Please contact our Sales Team free on 0800 400 200 (Monday to Friday from 8am to 7pm and Saturday from 9am to 3:30pm) for delaying the transfer of supply.

If you have any further questions then you may wish to use our online help facility 24 hours a day

Kind regards

---

Do you think I should call or have I done enough just emailing? Concerned if I call I'll be told can't be done and be worse off if the transfer happens early (before Oct 1st).

Also, EDF now advise by letter that if you tell them you're moving they will keep you on contract prices until complete.

Personally, and it's just my view, I would not do anything further as you risk delaying the transfer over of supply.

You have proof that Scottish Power have acknowledged your request and it is up to them to pass the matter onto the relevant department to action not to suggest you call another number.

Alternatively reply to their email and say it is their responsibility to pass the matter onto their relevant department to action and their failure to do so is very poor customer service which you would like to complain about.

Shamefully poor customer service from Scottish Power in my opinion.

if you are switched too early then put in a complaint and threaten to take it to the Energy Ombudsman if necessary. Can't see you losing.

SnowMan

steph100 wrote: »

I think ther is some confusion with the advice given by the CAB. After experiencing exactly the same issue, I can confirm the desision I received from the OMbudsman. If a consumer is on a suppliers standard rate and they announce a price increase this is a change in their terms and conditions. You then have the right to change suppliers and continue to be supplied at the previous standard tariff prior to the increase taking place. This is subject to the transfer taking place within a resonable time frame. If you have agreed to a fixed tariff that ends on a specific date the T&C's related to that product would have a clause in stating that at the end of the fixed rate you will then revert to the standard tariff the supplier then has every right to charge you at the standard rate, the CAB have given incorrect advice. As mentioned I had the same issue went to the Onbudsman and they agreed with the supplier that I had agreed to specific T&CX's relating to the fixed p[roduct I had requested, therefore they were well within their rights to charge me at the standard tariff until my transfer had completed. In short they confirmed they found in favour of my previous supplier. They also advised me in writing that the usual transfer time frame subject to no objections would take 28 days from start to finish 7 days cooling off 21 days for transfer. If you have any amount outstanding with the outgoing supplier for a period of longer than 28 days they are within their rights to raise an objection which could mean the whole process taking longer.

Thanks very much for posting your experience it has certainly helped in me trying to get some clarity from the Citizens Advice Consumer Service.

For your information I have gone back to the Citizens Advice Consumer Service last week to ask them to check their advice to me that you can insist on staying on your old fixed tarriff rates until the switch happens, if you arrange to switch and request this promptly before your fixed tarriff ends.

I have explained to them what the Energy Ombudsman said in your case and have asked them who is right, them or the Energy Ombudsman?

They have gone away to think about it and will call me back. I will report back what they say.

Terrylw1

SnowMan wrote: »

Thanks very much for posting your experience it has certainly helped in me trying to get some clarity from the Citizens Advice Consumer Service.

For your information I have gone back to the Citizens Advice Consumer Service last week to ask them to check their advice to me that you can insist on staying on your old fixed tarriff rates until the switch happens, if you arrange to switch and request this promptly before your fixed tarriff ends.

I have explained to them what the Energy Ombudsman said in your case and have asked them who is right, them or the Energy Ombudsman?

They have gone away to think about it and will call me back. I will report back what they say.

Since its not covered in the SLC's, have you used some unfair contract terms legislation?

It would be excellent if they can prove it as I think Ofgem should not have only done this for unilateral changes.

EDF actually do allow it per some threads recently which is an example of Best Practice.