MSE News: Nationwide customers double charged when using debit card

newfoundglory

I believe Nationwide has nice new computer systems, not the antiquated CA-7 like RBS and the rest of the industry....

rb10

newfoundglory wrote: »

I believe Nationwide has nice new computer systems, not the antiquated CA-7 like RBS and the rest of the industry....

... not quite yet ... but I understand that by the end of the year there'll be snazzy new computer systems/products.

Stephen_Leak

A double dip recession or, if you're a Nationwide customer, a double dip into your bank account recession.

EarthBoy

rb10 wrote: »

... not quite yet ... but I understand that by the end of the year there'll be snazzy new computer systems/products.

They are adopting SAP, so God help us all. I've used SAP in a previous company I used to work for, and it was a complete bag of excrement.

128plant

having been double debited, on two items, i think its poor we werent called or messaged, as theres plenty of comms when they want their money.
at least o2 compensated us for their mess, why do the banks/building societies think no penalties eventually is enough.
the other thing is will the small companies who got a double credit think i am cheating them when they lose the double credit. will soon see how that pans out.
its about time our money is processed with a second tier of checking by different humans a bit like hospital meds.

rb10

128plant wrote: »

having been double debited, on two items, i think its poor we werent called or messaged, as theres plenty of comms when they want their money.

There were notices on their website, Facebook page, Twitter page and online banking - how much more do you want?

128plant wrote: »

at least o2 compensated us for their mess, why do the banks/building societies think no penalties eventually is enough.

Because you haven't lost out in any way. The whole thing was resolved within a day.

128plant wrote: »

the other thing is will the small companies who got a double credit think i am cheating them when they lose the double credit. will soon see how that pans out.
its about time our money is processed with a second tier of checking by different humans a bit like hospital meds.

Did the recipient get a double credit? I was under the impression that the transactions were just posted twice to the accounts - there was still only one underlying transaction. Do the recipients should not have been affected.

dominos

I had a payment taken out of my account twice from Nationwide and received the refund a couple of days later. I just checked my account and have noticed that I have been charged for being overdrawn because of the double debit. It's not a large amount but I'm annoyed all the same and have emailed Nationwide about this. Anyone else noticed that they have been charged?