MSE News: Nationwide customers double charged when using debit card

badger_

Have just checked my account balance and the balance is back to what it should have been.

lexismummy

I actually had two payments credited I had won on an online casino site and nationwide paid me twice.. I went and bought a new cooked only to find this mmorning I am now over drawn and nationwide will do nothing to help not even temp over draft facility.. great two weeks and two kids with no money coming in great...

le_loup

Two kids, no money, gambling, spending other peoples money.
What are you looking for on a money saving website?

mitzybudgie

I'm a Nationwide customer and was not affected by the double debit card error.

However, from what I've seen on their website when logging in, they appear to be "on the ball" and have moved swiftly to apologise, put things right quickly and promised to compensate those who have suffered.

I'd rather be with Nationwide than RBS...

afoolandhermoney

Mine not been refunded. But then, my duplicate payment taken Tues and Weds was actually for a transaction on Monday - get the feeling this is a bigger problem than Nationwide are saying

cheltenhamlady

AHAR wrote: »

The following message is displayed after logging in to their online banking:

This is NOT a one off, its been happening for months, altho the cash for 2nd debit has not left my account, just prevented from using it for 7 days, resulting in missed payments and charges incurred by Nationwide not paying direct debits when money was there all along. I have reported this to them several time too!

afoolandhermoney

still not been refunded for the duplicate payment, and no response from Nationwide

afoolandhermoney

finally been refunded!

trevHCS

The fact that they're reversing this so quickly suggests it was probably someone running a batch script twice and was very likely in the UK not overseas, so the same people who caused it could immediately get onto fixing the problem.

Being overseas was part of the problems with Natwest, as they firstly had to find out what the heck they'd done in India before folks in Edinburgh could fix it.

Nationwide might not be perfect, but compared to RBS / Natwest they seem a lot more customer focused and they don't make a big thing about UK call centres when they farm out the equally important stuff to India.

Edit: As a side note, I wonder if other people actually got paid twice and whether the payment could be withdrawn? Eg: if you paid X company and it came out twice, can they reverse it with the other bank?

Trev

alanq

"Issued 7:30am on 27 July 2012We are pleased to confirm that all debit card transactions processed twice (once on Tuesday 24 July and once on 25 July) have now been successfully corrected. Once again we wish to apologise to those customers affected. We have waived all charges and are in the process of refunding any costs associated with our error. Please be assured that none of our customers will suffer financial loss as a result of this."