Vodafone. Here we go again

Blue_Parrot

In May I had a long conversation with Barry in customer services. He assured me that whilst itemised billing is no longer provided in paper format, pages 1-3 would still come by post. I have to have records (a) for our accounts; (b) to reclaim the VAT. He assured me that those pages would still arrive by post.

June. Nothing arrived by post. After they had taken the direct debit I had to go onto their website, rummage around, and print off a page showing the VAT. I went into our company profile and changed the part showing paper bills opted out of. I had at no point opted out. I changed it back to opt in, despite the extra cost. I stupidly thought that that would do it, and I'd get pages 1-3 by post, from then onwards.

July. The bank account, today, shows a direct debit by Vodafone for an unusually large amount, and they have not posted me a paper breakdown, showing VAT, again.

I cannot get into my account on their website, because it does this error under both "Log In to my account" and a separate "View My Bill" : Unable to render /framework/skeletons/vodafoneDefault/head.jsp

It's all too much trouble for you, Vodafone, isn't it? Just employ people who will repeatedly assure long-standing customers that they will get the service they need, but then don't bother to unclick a box on that customer's account, obliging them to do it themselves. Then compound the error by ignoring my intervention AND provide a website which does not work.

Brilliant.

simax

Vodafone need to completely take down their online account managerment service and start all over again. It is utter sh*te.