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Vodafone. Here we go again
Blue_Parrot
Posts: 282 Forumite
in Mobiles
In May I had a long conversation with Barry in customer services. He assured me that whilst itemised billing is no longer provided in paper format, pages 1-3 would still come by post. I have to have records (a) for our accounts; (b) to reclaim the VAT. He assured me that those pages would still arrive by post.
June. Nothing arrived by post. After they had taken the direct debit I had to go onto their website, rummage around, and print off a page showing the VAT. I went into our company profile and changed the part showing paper bills opted out of. I had at no point opted out. I changed it back to opt in, despite the extra cost. I stupidly thought that that would do it, and I'd get pages 1-3 by post, from then onwards.
July. The bank account, today, shows a direct debit by Vodafone for an unusually large amount, and they have not posted me a paper breakdown, showing VAT, again.
I cannot get into my account on their website, because it does this error under both "Log In to my account" and a separate "View My Bill" : Unable to render /framework/skeletons/vodafoneDefault/head.jsp
It's all too much trouble for you, Vodafone, isn't it? Just employ people who will repeatedly assure long-standing customers that they will get the service they need, but then don't bother to unclick a box on that customer's account, obliging them to do it themselves. Then compound the error by ignoring my intervention AND provide a website which does not work.
Brilliant.
June. Nothing arrived by post. After they had taken the direct debit I had to go onto their website, rummage around, and print off a page showing the VAT. I went into our company profile and changed the part showing paper bills opted out of. I had at no point opted out. I changed it back to opt in, despite the extra cost. I stupidly thought that that would do it, and I'd get pages 1-3 by post, from then onwards.
July. The bank account, today, shows a direct debit by Vodafone for an unusually large amount, and they have not posted me a paper breakdown, showing VAT, again.
I cannot get into my account on their website, because it does this error under both "Log In to my account" and a separate "View My Bill" : Unable to render /framework/skeletons/vodafoneDefault/head.jsp
It's all too much trouble for you, Vodafone, isn't it? Just employ people who will repeatedly assure long-standing customers that they will get the service they need, but then don't bother to unclick a box on that customer's account, obliging them to do it themselves. Then compound the error by ignoring my intervention AND provide a website which does not work.
Brilliant.
0
Comments
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Vodafone need to completely take down their online account managerment service and start all over again. It is utter sh*te.I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂0
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