Mobile renewals - Are the companies nuts?

[Deleted User]

esuhl wrote: »

They just look at the statistics. Customers typically don't leave when their contracted period ends and are too easily persuaded to "upgrade" to an uncompetitive deal by a smooth-talking someone from the retentions/upgrade department.

So new customers are worth getting -- there's a good chance they'll spend much more money with you that they were expecting... So "new" customers always get the best deals. You just have to play the game...

where are the stats? would be interesting to see....

[Deleted User]

Guys_Dad wrote: »

So you are saying that it is more cost-effective to pay a 3rd party a commission - and a decent one looking at the cost and profits of a company like CPW - than giving an existing customer a smaller discount on their bundle?

That's economics I don't understand, but, as you say, it seems to work.

In my case, I made it blatantly clear that I would leave if they didnt match but still they didnt care.

In my wifes case now, they've lost her as a customer and shes now resigned via CPW who they've got to now pay comission too. Nuts....

simax

What does it matter as long as you get what you wanted?