Tesco Horror Story

prowla

societys_child wrote: »

The cost would be prohibitive and no one would buy it

So don't label it as ready to eat then!

pawsies

Steer73 wrote: »

So to summarise, the majority of us think there is no need to get into a flap over this moth.

Buzz off!

Mindless_Clone

bedpotato wrote: »

The exact same thing happened to me once with a bag of spinach that was "washed and ready to eat" just like yours - except what I found inside was a slug. A large slug. It was still alive.

If this has never happened to people then they will not understand the OP's indignation.

I once opened a packet of cheese and onion crisps and a spider crawled out. I wasn't indignant; I was apoplectic with horror! :rotfl:
(I ought to say, I was about 8 years old at the time so got over it and am not in the least afraid of spiders anyway).

People are trying to say it's the OP's fault for being squeamish about accepting the reality that there are creepy crawlies in the earth that get into plants, or the OP's fault, for being unwilling to wash your veg yourself.

No, I think people are saying the OP got a refund and £10 goodwill for an unfortunate and largely unavoidable fault with something that cost under £2 to buy. On balance that's probably extremely fair of the supermarket and the OP ought to be quite happy with the result.
At least now you know what sort of settlement you can expect when you send off your complaint letter to Tesco's HQ.

I suspect the reason this is happening is because the vegetables are being washed in large amounts in factories by a machine, rather than being done by hand by a human being. If they were inspected bit by bit by a human doing it by eye then they would spot things like slugs and moths - but everything is being done on an industrial scale by a machine.

While I applaud your innovative solution to Britain's mass unemployment problem, I fear it is not practical; retailers may buckle under the financial strain of a mammoth wage bull, and the global spinach market prices will spiral out of control.

If you want hand picked, hand washed and hand inspected fruit and vegetables, you can always grow your own. Then you have nobody to complain to but yourself when you find a creepy crawly munching on your green stuff.

tigerstriper_2

This thread is kick starting my diet really well - I feel sick! I'm really squeamish about bugs and would have been really dramatic if I was in the op's position too.:o

I think the voucher was fair though.

hartcjhart

Tina20 wrote: »

I think it's worth contacting tesco, so at least they could consider changing the wording. Washed and ready to eat isn't true in this case, maybe they shouldn't make such claims unless they can be 100% sure it's safe and ready to eat.

dont be stupid, in food processing you can never be 100% sure,mistakes happen accidents happen,

how many millions of bags do you think the factory produce a year and how many cases of foreign objects are there(minimal)

the spinach was washed so ready to eat,but somewhere between the washing and packaging the moth got in.
I think the OP was being a 'drama llama'. although unpleasant hardly life threatening

hartcjhart

bedpotato wrote: »

The exact same thing happened to me once with a bag of spinach that was "washed and ready to eat" just like yours - except what I found inside was a slug. A large slug. It was still alive.

If this has never happened to people then they will not understand the OP's indignation. I felt exactly the same way as the OP when I was told by the people in the shop in a patronising way when I went back to complain "you should always wash your fruit and veg, dear." That isn't the point.

I always do wash my fruit and veg, but that's not the point here. The point is that the product has turned out to be not as stated on the packet - which is false advertising.

It's stated as "washed and ready to eat" and the process of rendering something "ready to eat" ought to include removal of unwanted insects.

The same thing would apply if you bought a packet of fresh pasta that stated "cooked and ready to eat" only to open it up and find it was still raw. You'd be indignant because they were making claims on the packaging that were proved wrong once you'd opened it and seen what was inside.

I agree with OP. It shouldn't be allowed. :mad:

People are trying to say it's the OP's fault for being squeamish about accepting the reality that there are creepy crawlies in the earth that get into plants, or the OP's fault, for being unwilling to wash your veg yourself. Both those accusations are wrong. If somebody chooses to buy vegetables that are advertised as "washed and ready to eat" then it is the supplier's fault (not Tesco's) for failing to remove said creepy crawlies and make sure the contents of the packet is truly "ready to eat."

I suspect the reason this is happening is because the vegetables are being washed in large amounts in factories by a machine, rather than being done by hand by a human being. If they were inspected bit by bit by a human doing it by eye then they would spot things like slugs and moths - but everything is being done on an industrial scale by a machine.

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

trubbleattamill

My Tesco points total was almost 540 points, yet I have been sent a voucher for £4.50 and the other points 'forwarded'. This means that I am unable to 'double-up' as the minimum needed to do so is £5.
Yes, to some people this would noy be a big deal, but as a pensioner the extra would have been handy.
Shame on you Tesco.

prowla

hartcjhart wrote: »

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dont be stupid, in food processing you can never be 100% sure,mistakes happen accidents happen,

how many millions of bags do you think the factory produce a year and how many cases of foreign objects are there(minimal)

the spinach was washed so ready to eat,but somewhere between the washing and packaging the moth got in.
I think the OP was being a 'drama llama'. although unpleasant hardly life threatening

It's quite simple:

If you can't guarantee that it is ready to eat, then don't label it "ready to eat".

It doesn't really matter at which point in the process the moth got in to the bag; what matters is that the bag was mis-labelled.

Mossop93

I think you're over reacting - has any of your family dropped dead? Did your great granny Marvis happen to bite its head of and is traumatised? No? The no harm done.

Tesco had several options:-
Ignore you.
Refund you.
Apologise.
Good will gesture.

You've got two of those (well three if you want to say part of the money goes on a refund) options. Consider yourself lucky.

You cannot be that annoyed else you would move supermarkets. So either tell this funny story of the hungry moth at Christmas or go to the newspaper.

I found half a maggot in a bag of apples once (dread to think what happened to the other half!) and was told I probably put it there for compensation - I didn't but I was only really after an apology. So went over her head and got my apology and was done with it. Now we have great fun trying to decide how it got there, what it was doing and what happened to the other half of it...

vikingaero

Without reading all 5 pages:

Imagine that you wanted salads/fruit/vegetables to be 100% bug/insect free. The only way to do that would be to wash the product in the factory, have every leaf of each salad scanned by an eye and then employ thousands of people to individually check each leaf. So instead of paying say £2 for a bag of salad, would you pay £20 per bag?