Ibis Hotels - Never Again

doubleJackD

Update

I got my problem sorted, so I'm a happy bunny. I would recommend Ibis and Kiev to anyone reading this.

In all honesty I thought the girls in Sarajevo were attractive, but the girls in Kiev are on a whole new level.

adouglasmhor

did you get two confirmation emails?

System

Any complaints about the actual hotel? I never think its a company's fault that you accidentally booked two rooms.

doubleJackD

goater78 wrote: »

Any complaints about the actual hotel? I never think its a company's fault that you accidentally booked two rooms.

the hotel and kiev were really good. i can see your point of view, but when you buy something online you get the "payment successful" page. i just never got that message

in the past i've bought things online and the payment process doesn't go through. i've had to go through the ordering process again, but i've never been debited for the failed transaction....

System

Yes I agree but once card details are put in a web page and you press confirm I'm always a bit wary. A few times I've booked tickets for gigs that have been very popular and this has happened. With a hotel when the actual charge date is in the future I would have contacted them to confirm. Ask yourself this, I'd you booked a hotel by phone and you handed over your payment details, then just as they were about to confirm payment your phone went dead. Would you phone up to book another room or check whether your original booking had gone through?

transient

goater78 wrote: »

Yes I agree but once card details are put in a web page and you press confirm I'm always a bit wary. A few times I've booked tickets for gigs that have been very popular and this has happened. With a hotel when the actual charge date is in the future I would have contacted them to confirm. Ask yourself this, I'd you booked a hotel by phone and you handed over your payment details, then just as they were about to confirm payment your phone went dead. Would you phone up to book another room or check whether your original booking had gone through?

Perfect analogy

azzabazza

I have booked frequently with Ibis over the web and never had this problem. In fact on a recent visit to Amsterdam I had a minor complaint about my room. Reception went far beyond my expectations to rectify the situation. I would certainly book with them again.

ellay864

You say that before this you would have used Ibis as first choice,so presumably you've had good experiences before. When you find a hotel chain without a single negative review comment please will you share it?
I've used several chains, mostly all fine but there's been the occasional hiccups. That's just a part of life. There's only one chain I'd be reluctant to use again and it's not Ibis

adouglasmhor

Did you book by a credit card or a visa debit? Can you ask your card provider about a chargeback? They may say no but they may be able to work something out with the chain.

John_Jizzle

As a loyal customer who seems to use them a lot I wouldnt use them again if they dont refund. They will lose a lot more than the cost of the refund.

ThumbRemote

transient wrote: »

Perfect analogy

No it isn't. Talking to a human on the end of a phone is a completely different scenario to an automated online booking system.

It only works as an analogy if the online booking system gives you an option to check your existing bookings.