"O2 offers compensation after network failure"

SnowTiger

http://www.bbc.co.uk/news/business-18884472:

Mobile phone firm O2 will give compensation to hundreds of thousands of its customers after its network stopped working last week.

The firm says customers who pay monthly will get back 10% of their July subscription, the equivalent of three days' charges, applied to their September bill.

Pay-as-you-go customers will get back 10% on their first top-up in September.

[...]

"We have now identified all those customers directly affected (those whose devices could not connect on our system) and we are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry," the company said.

All customers, even those who were not affected, will also be given a £10 voucher to spend in one of its stores.

Python

That's not compensation - it's just a refund for a service that wasn't available!

SnowTiger

SnowTiger wrote: »

http://www.bbc.co.uk/news/business-18884472:

Confirmed, with some additional info, on their blog http://blog.o2.co.uk/.

Browntoa

will close this thread as now an almost identical official MSE thread to save duplication

https://forums.moneysavingexpert.com/discussion/4078789