What rights do I have if flights changed ?

luci

It is up to the agent to make the change and not AA.

I would suggest speaking to someone at AA and if they agree that the flight can be changed to the one you want, get their name and extension number. Then call the agent with the information. If they still don't play ball, ask to speak to a team leader. You should not be charged for the change.

whatusername

claire16c wrote: »

So can the airline?

AA once changed me to a different flight because something happened to the first one (cant remember now) anyway I wasnt happy with it as it had me connecting through JFK to get the 2nd one with a ridiculously short amount of time, so I rang them, and they found one going through Boston - only with a 45 min gap, but I figured less British people on the plane, a smaller plane and therefore a hopefully shorter queue at customs. So I asked to be moved to that.

I dont see what an agent would have done differently.

The difference is the airline will only change to their own or codeshare options, agents can use other airlines.

I also disagree that it's better to deal with an agent but on this occasion it may suit the OP better as AA only have 2 flights a day and 1 of them will have the OP miss the connection so the change was inevitabe.

Hope you got sorted OP

loobs40

I was informed of a flight time change by BA a couple of days ago. Although only three hours it would have made my journey to Gatwick much tougher.

I phoned BA and asked if I could change my flight to one departing from Heathrow at the same time as my previous one at Gatwick, and they changed it there and then with no charge.

I am a Bronze member of the Exec Club. Don't know if that made any difference