Oasis Stores online card charged twice

jo1982

On Sunday I purchased a number of items online at Oasis inthe sale totally £170. An emailconfirmed my purchases and my card was charged. The email also stated that some items needed to be located. When all the items were located I received anumber of emails, totally unaware that they were charging my card AGAIN! When i looked on my online banking I noticed£92 was unaccounted for, so I contacted my bank - they confirmed that Oasis hadcharged my card again.

I have tried to contact Oasis via email as there is NOcustomer service number - I have had a response saying that they will call me,however I am still waiting.

Items have all arrived apart from 2 - so that’s is my nextemail to them. I wouldn't recommendanyone to use this service. I best getthe money back as I am now £92 out of pocket.
Does anyone know how I will go about getting my money back?

transient

I would use this even though it is the VIP number 0844 8565991

arcon5

When did they reply to your email?

http://www.saynoto0870.com/numbersearch.php

If they don't refund you promptly then you can report the transaction as unauthorised.

System

Are you sure the first charge was a charge and not an authorisation. Most companies authorise at point of order and charge at despatch. The £92 could be the charge of the goods they sent. Do the missing two items bring the cost up to £170?

jo1982

Thanks for all your help. I will try the number and report the unauthorised transactions.

The money has left my account, my online banking shows this - 1st being £170 and then a number of smaller transactions coming to the total of £92. This is how much the items that needed located came to.

The email came 1st thing yesterday morning saying someone would call me that day but they did not.

jo1982

The 2 missing items are now on their way had an email to confirm this

Evilm

Its possible they processed a refund for the full amount and then did new charges for what they could ship. Refunds take a few days longer to appear and won't be apparent in your 'available balance' straight away.

jo1982

Evilm wrote: »

Its possible they processed a refund for the full amount and then did new charges for what they could ship. Refunds take a few days longer to appear and won't be apparent in your 'available balance' straight away.

I hope this is the case. If I could speak to someone I would have a better idea of what was going on!