Sky software update

MrsE_2

I have two sky boxes (both connected to the phone line) the upstairs one has updated to the new software, the downstairs one hasn't.

I did a manual update (twice) this morning (unplug, remove card, press backup & put plug in & hold down until update message appears) & its still the old software.

Anyone know whats wrong?
Is it a lengthy call to skys rip off number:mad:?

spike7451

They normally do the updates by make & model,so if your box upstairs is a PACE & the downstairs one is AMSTRAD,the update for the AMSTRAD may not have yet been broadcast as yet,updates are done over air,not phoneline.It will happen,just may take a while.

penrhyn

If you are talking about the new EPG its being rolled out in stages, What boxes do you have?


My Amstrad One terror bite box updated the other week whereas my Samsung has not.

From the websiite:-

The new Sky Guide will be available to customers with compatible Sky+HD boxes, and will be gradually rolled out over a period of months starting this summer.
During the first phase of the roll out the DRX890 and DRX895 Sky+HD boxes will be updated and then the remainder of the boxes: Samsung, Pace and DRX780 will be updated later in the year.
If you have a compatible box then you will be notified by email that your box will be updated. Please make sure that we have an email address registered to your account, to do this please go the My Details page in the Profile & Settings section of My Sky.
Sky+HD boxes manufactured by Thomson will not be updated. The new Sky Guide is only available on certain boxes as only Sky+HD boxes have the power and capabilities to run the new software. Older Sky+ boxes are not optimised for software updates and services like Anytime+.
If you don’t have a compatible box or have another Sky digibox and would like the new Sky Guide, then please upgrade to a new box in the Shop section of sky.com.
If you currently have a compatible Sky+HD box, but don’t have the latest Sky Guide, please be patient, the update is rolled out gradually in phases to ensure the best customer experience so it will be downloaded to your box over the next few months.

FYI If you take Sky Talk calls to Sky are free.

spike7451

Same as my Amstrad one,start of last week iirc.

miss_trust_2

my 1tb box updated last week and when i switched on my sky+hd box upstairs tonight - it has now upgraded, so i suggest you sit tight, will come around