Mobile phone contract screw up

joey2cool

Hi everyone, need some advice

I recently upgraded my mobile phone contract through carphone warehouse for an Orange contract to get a new S3. Something's been lost in the pipeline and it turns out my contract upgrade hasn't been processed, so I'm on my old plan and out of contract, but I have my new phone... I can move to a contract which is cheaper 15.50 vs 36pm, but should I? Should I call Orange and tell them they've messed up, or just go ahead and save some money?

Thanks

J

gjchester

joey2cool wrote: »

Hi everyone, need some advice

I recently upgraded my mobile phone contract through carphone warehouse for an Orange contract to get a new S3. Something's been lost in the pipeline and it turns out my contract upgrade hasn't been processed, so I'm on my old plan and out of contract, but I have my new phone... I can move to a contract which is cheaper 15.50 vs 36pm, but should I? Should I call Orange and tell them they've messed up, or just go ahead and save some money?

Thanks

J

You know what the right answer is...

Chances are there will be some record of the upgrade somewhere and at some point they'll tie it all up.

You can leave it and hope they miss it, or call them, but if you go ahead with your plan don't be suprised if they later call asking for full payment for the contract or the phone.

chanz4

oh what an honest person op is, what if they did the opposite would you call to complain?

joey2cool

chanz4 wrote: »

oh what an honest person op is, what if they did the opposite would you call to complain?

Granted, but if you buy something in a supermarket, get home find out it went through at a price lower than you were expecting to pay, do you go back to the shop to give them the difference?

joey2cool

gjchester wrote: »

You know what the right answer is...

Chances are there will be some record of the upgrade somewhere and at some point they'll tie it all up.

You can leave it and hope they miss it, or call them, but if you go ahead with your plan don't be suprised if they later call asking for full payment for the contract or the phone.

I do know the right answer, but its just so tempting to not do it! I just wondered if anyone has ever been through the same thing really

Guys_Dad

Given that some MSE members on here find, after some months because they didn't check their bank statements, that they were on the wrong contracts from that agreed and the network says "tough", then I am in a bit of a dilemma here.

My middle road would be as follows.

Put the difference between what you think the new contract should cost -v- what they are charging you into a monthly deposit a/c.

Then, if they tie it up in 6 months, you have the money to pay it off. If they don't, then it's a windfall.

That isn't being dishonest, it's being "not pro-actively over honest"

robbies_gal

i agree with gd put the money aside jsut incase but until then dont say anything then u have the money as back up