SKY Woes...... UPDATE!

MagicCats

duchy wrote: »

Yes some agents will go above and beyond ..... others don't have the experience to. You got lucky with the upgrade in that you found someone who believes in customer service (we do exist ) and knew how to make it work. I do wish all agents were as pro-active.

Hope you filled out that customer satisfaction survey he sent you !

It's nice to get appreciation when you sort out a mess -even if it's just a thank you on the phone. <rant mode is on> I spent forty minutes sorting out a mess for a customer last night-I offered to call him back once I sorted it but he insisted on holding-the department he needed was closed but I found a way around that to get it sorted straight away rather than tell him to call back this morning -and then got an off-hand thank you and then a ten minute shouty rant about the previous agent. My shift was over and I sat there wondering why I had bothered "going the extra mile" <rant off>

Oh and fibre is FAB -I love every megabyte of my 40 meg (well 39.9 actually)

I think why helped was being polite and beginning by saying "Good Morning, how are you" and explaining that whilst I'd had issues SKY were assisting, but I was willing to make the upgrade to solve the speed issues once and for all.

TBH I've always found SKY brilliant in 95% of problems, it's just been the odd niggle and if you stay polite then you normally get things resolved.

Not received the survey yet though?

faith2009uk

We had the same problem with the Internet. I finally had enough of OH moaning so phoned up sky to see about the fibre upgrade. Within 5 mins they agreed it was in our area and as way of apology for issues waived the £50 install fee.

We now pay an £20.00 for Internet instead of £7.50 however still only pay £1 a month for line rental for a year which sky offered us last time. So now pay £40.00 pm for tv, phone and fibre bb. Never had a problem with Sky customer service