02 original coversation

stesilc

hi
can 02 charge me £10 for a writen copy of a phone call with there sales team?
thanks
ste

Browntoa

yes, Subject access request

http://www.ico.gov.uk/for_the_public/personal_information/how_manage/access_info.aspx

How much does it cost?
Organisations may charge a fee of up to £10 (£2 if it is a request to a credit reference agency for information about your financial standing only).

There are special rules that apply to fees for paper based health records (the maximum fee is currently £50) and education records (a sliding scale from £1 to £50 depending on the number of pages provided).

You will have to pay a fee (if charged) for every request, so you need to specify all the information you need in your first letter, otherwise you may have to pay another fee to get information you have asked for on a different occasion.

bengalknights

Yes they can

chanz4

yes as it takes someones time , who is paid to produce it