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Are you really on broadband?

Old hands will chuckle but...

Last september while setting up a new office we took out a sub to freeserve broadband. Cheap and cheerful but the speed was appalling. After months of really slow connections we decided that after the year was up we'd move to something that was fast. But last week we upgraded the computer and in the process a IT person pointed out that whenever we clicked on speedtouch icon on the desktop (which we did every morning) it started dial up access. To get broadband you had to merely start internet explorer and it worked automatically. So... For 6 months we have been paying for Broadband but somehow using dial up. Now we know what to do the system is lightning fast. All this came from a non specialist using the broadband cd to install Freeserve broadband and ending up with dial up.
Beep Beep

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