Orange broadband

grilli

I apologise if there is another thread similar which this could have been posted in.
I am currently having my BB supplied by Orange, who have said I could get speeds of upto 4mbs in my area, however on frequent speed checks my top speed has only reached a high of 450kbs and the line frequently drops signal, usually every other day. I've registered it as a fault and they have done line checks etc, sent out a new router to try and even asked me to keep the router plugged into the test socket on the main phone socket, after all this it is still dropping and it is hard to get a decent speed. Would I be within my rights to cancel the contract (I'm roughly half way through an 12 month contract). To make matters worse for me, my next door neighbour was also with Orange and getting the same if not slower speeds and has just changed to BT Infinity and are now getting speeds of around 39mbs.

societys_child

You can't compare Infinity with your ADSL broadband, it's a totally different product.
Orange use BT lines to supply your BB, sounds like you're a long way from the exchange.

macman

Who is your line rental provider? If you have a line fault (noise/crackling on the line), then you need to report it as such to them, not to your ISP. Do not report it as a broadband fault.
Have you tried swapping out the ADSL filters, and do you have filters on all the active extensions, including any connected Sky boxes?
No, you can't void your contract on this basis, even your lowly speed of 0.45Mbps is still classified as broadband.

grilli

macman wrote: »

Who is your line rental provider? If you have a line fault (noise/crackling on the line), then you need to report it as such to them, not to your ISP. Do not report it as a broadband fault.
Have you tried swapping out the ADSL filters, and do you have filters on all the active extensions, including any connected Sky boxes?
No, you can't void your contract on this basis, even your lowly speed of 0.45Mbps is still classified as broadband.

Orange are my line rental too lol.
I've gone through all the usual checks, swapping filters, unplugging all other things (phone in another room, sky box etc, plugging router straight into test socket inside the faceplate) it still drops. the last thing they said was if the new router was causing the same problem then it must be a faceplate problem and that I'd have to pay to get it replaced. I have a friend who works for BT and he said its not that, its just they're service is not good enough to provide a good connection from the exchange.
Looks like i'll have to ring up and cancel and pay up remaining contract then

macman

They are just making it up as they go along to avoid having OR come out and test the line-Orange's first tier 'tech' support is notoriously useless. But if there is a line fault, then leaving Orange will not remove the fault-you'll still be connected by the same line.
Do you have noise on the line? Dial 17070, select option 2, Quiet Line test.
If so then report it again but as a line fault-do not mention your broadband. You just have to be persistent. I you've done all the tests you describe, then the fault is on the line or upstream, and is not chargeable to you. The BT master socket is BT's responsibility-unless the damage is user-inflicted.

ioscorpio

My Orange broadband signal dropped dramatically about a month ago, at the same time as my phone line went dead, so I thought the 2 were connected. I have just had a new underground cable and new master socket fitted, unfortunately the broadband is still very slow 0.2 meg. I phoned Orange on Sat, Sun and today, we have got as far as leaving it plugged into the test socket for 72 hours, so they will do not anything until Thursday, when they may ask OpenReach to test the line, but as I explained, it's a brand new cable coming into the house. She seemed confident it was nothing to do with the Livebox, even though it is 5 years old. All I want to do is watch a bit of 4OD. Does anyone know if you can still use your 2nd line VOIP on the new Bright Box?

spike7451

The systems Orange use (Guru iirc) has the facility to remotley test the line while doing fault diagnostics & then can raise a fault thru to BT.
(I worked for them when they were changing to WBC)

steveproxy

Orange has installed its own ADSL equipment into BT exchanges, which helps keep its prices down but limits availability.

Swans1912

steveproxy wrote: »

Orange has installed its own ADSL equipment into BT exchanges, which helps keep its prices down but limits availability.

http://www.itproportal.com/2010/04/17/orange-abandons-llu-broadband-network-bt/

Orange has become the first ISP to hand over its own LLU network to BT in exchange for the possibility of using BT's own rehauled infrastructure to deliver broadband services to new and existing services.

Read more: http://www.itproportal.com/2010/04/17/orange-abandons-llu-broadband-network-bt/#ixzz22cJ1GNy7

spyhunter

steveproxy wrote: »

Orange has installed its own ADSL equipment into BT exchanges, which helps keep its prices down but limits availability.

Orange has given up on LLU and now use BT Wholesale as the sole provider of broadband.

ioscorpio

My connection is back up to 5.5 Meg after Orange did a line test and said there was a fault on the line, BT said there was not a fault on the line, but checked the servers and must have done something, as it's OK again.