MSE News: RBS reveals the reclaim process, as boss says sorry

Clearlythick

innovate wrote: »

If you read what I said, you will notice that I said no such thing.

sorry - read it again, same result!! You fail to make the acknowledgment that the braindrain at RBS is a result of redundancy in the UK and employment offshore. If offshore wasn't cheaper this wouldn't have happened. If I have missed the point then I am obviously clearlythick

rogerblack

WibblyW wrote: »

What we have today is what these organisations consider an 'acceptable' risk of things going pear shaped.

Which is one reason why, even if you are not directly affected - that you should strongly consider switching.
It's got to be brought home to them that screwing up the most basic banking functions is simply unacceptable.

D.A.

innovate wrote: »

Has it occurred to you that people with "decades of specialist knowledge and experience" do naturally retire, and that it is therefore a totally normal need for any organisation to bring new resources, nationally or internationally, on board? What makes you think that specialist knowledge and experience cannot be passed on to offshore staff?

Experience of it, that's what. I've seen it time and time again where our company has offshored work to India, and the quality has been absolutely abysmal, not through any fault of the Indian workers, but through the fault of idiotic suits who rush the whole thing, don't give time for a proper transfer of the years of accumulated knowledge, etc. etc.

And anyone who has worked in IT (I'm guessing you haven't) will have seen the situation where the big consulting companies make their best staff available to win these contracts and then gradually replace them with less and less skilled staff until absolutely all the knowledge is lost.

It's a fact, and the beancounters at the top of most corporations are 100% to blame for this, *not* the workers who take on the jobs which were offshored.

innovate

D.A. wrote: »

And anyone who has worked in IT (I'm guessing you haven't) .....

You are guessing quite wrongly. 34 years in IT for me, some 10 of which closely involved with offshoring/outsourcing.

There is no doubt that offshoring and outsourcing causes a lot of upset amongst those whose job goes but there is no evidence at all that offshoring/outsourcing is generally damaging to a company's bottom line. Or to the economy at large. Of course there are always exceptions - - any IT shop can create issues.

All the folks who have, on various forums, rushed to the conclusion that offshoring (or outsourcing, according to some) was the reason for the RBS disaster have not offered any evidence for their theories. It's pure guesswork and speculation. I could equally speculate the real cause was the work of a highly experienced, yet deeply disgruntled, employee - - but this would be nothing more than what all the others have offered - - a theory for which I have absolutely no evidence.

It would be great if people stopped reporting their theories for the cause of the disaster as "fact" and just waited with further comments until an official reason becomes known.

D.A.

innovate wrote: »

You are guessing quite wrongly. 34 years in IT for me, some 10 of which closely involved with offshoring/outsourcing.

As a developer/engineer, or as a manager/consultant?

woodbrid

innovate wrote: »

There is no doubt that offshoring and outsourcing causes a lot of upset amongst those whose job goes but there is no evidence at all that offshoring/outsourcing is generally damaging to a company's bottom line.

well, unless that upset leads to...

the real cause was the work of a highly experienced, yet deeply disgruntled, employee

expat_mike

I have to say from reading the claims process here that it looks a lot better than 1 or 2 weeks ago. Back then Natwest/RBOS were using weasel words in a very obvious way to limit their costs to genuine claims but now most of that looks as if its been pushed aside. One wonders why banks need to be dragged screaming to the court of public opinion before they'll move even the slightest bit towards fair play. However after seeing the performance of Barclays Banks Diamond & Agius it really isn't any surprise that greed & arrogance rules and the customer can go and whistle.

RBS could still go further by being proactive on credit reports instead of leaving it to the customer to find out and then sort out but I'm rather perturbed that the Ombudsman can officially only look at issues that you have with your own bank rather than the bank that caused these issues.

I ran into this sort of problem years ago with solicitors when I complained about the behaviour of my ex-wifes solictors to the solicitors ombudsman only to be told they can only look at my soliticors behaviour.

It does beg the question do other Ombudsman have this caveat that can let the culprits off the hook because they are indirectly linked to you and not directly.

Pinkavalon123

Oops.. Has RBS made another boob????

The ISA legislation does not permit the reinstatement of monies
Withdrawn from an ISA. Any monies paid back into the ISA will count towards the annual allowance.

I wonder whether RBS has spoken to HMRC ?

Arthurian

I had thought the RBS problems were due to genuine mistakes made by hard-pressed staff and cutbacks, but now we have the O2 phone network down, (EDIT - and now Lloyds and Halifax) I'm thinking now is the time to take hard copy printouts of absolutely everything, especially bank statements, savings balances, emails promising refunds, etc., before the Olympics. Just in case.