MSE News: RBS reveals the reclaim process, as boss says sorry

callum9999

Jim_Maxwell wrote: »

does the fact that a lot of people think you are a Tory MP, Labour MP, Lib Dem MP, HSBC worker, Natwest worker, Tesco worker and now an Ulster worker not say something?

Stop being a condescending !!!!! and people wont get that impression!

Yes it does tell me something - people are idiots. Regardless of whether I'm supposedly "condescending" or not - there is no logical reason why I could be accused of being all of those things.

I take it this means you haven't bothered to call them and see if you can come up with a solution then? This is why I said before "it seems like people just love being miserable". You launch a rant about how you need money, but you haven't even asked for any...

coops456

innovate wrote:

And I agree with callum9999 and others that it is quite ridiculous that anyone would/should be embarrassed if it turned out that it was the fault of someone not holding a british passport.

The point is not the nationality, but the fact that offshoring these roles has led to the loss of decades of specialist knowledge and experience. That's fine - until something goes wrong. I believe that is why this episode has been so catastrophic and taken so long to resolve.

innovate

coops456 wrote: »

The point is not the nationality, but the fact that offshoring these roles has led to the loss of decades of specialist knowledge and experience.

Exactly what evidence do you have for this "fact"? And that this "fact" was the root cause of the recent disaster?

Nationality might not be an issue for you, but it evidently is, for other posters - and may be even for yourself, because you go on to list offshoring (===> giving jobs to people with non-british passports?) as a possible issue.

Has it occurred to you that people with "decades of specialist knowledge and experience" do naturally retire, and that it is therefore a totally normal need for any organisation to bring new resources, nationally or internationally, on board? What makes you think that specialist knowledge and experience cannot be passed on to offshore staff?

mgdavid

Jim_Maxwell wrote: »

My partner and i were both paid on 22nd June. I bank with Santander, she banks with Ulster Bank. She's still not got her wages in her account. We've bled my wage dry and are really beginning to struggle. Im also being charged £1 per day for using my overdraft at Santander and also have charges on the way for a bounced chq that i forgot about (which wouldnt have bounced had we not been living off one wage). Its ok though, Ulster Bank said sorry, thats clears everything up. Muppets!

There best be compensation for everyone affected. The Ulster Bank account my partner uses will be closed down as soon as she gets what she's owed.

It both beggars belief and defies all logic that you are a two wage unit yet have nil accessible savings to tide you over for a couple of weeks. I trust you may learn something from this, and apply it to your future financial management...

gasmanmartin

I bank with the RBS and payments didn't appear for a week or so but i wasn't really affected as i had money there and had savings with different banks.
I read the section on claiming for lost time and distress and i'm wondering how likely they would pay out as obviously now that the c ock up is out of the way they are going to have a team of people scrutinising these claims and really is it worth even trying to claim something?

I'm not a nasty person.. honest, but their attitude stinks and i'm only wondering if anyone else is gonna give it a try

innovate

gasmanmartin wrote: »

I bank with the RBS and payments didn't appear for a week or so but i wasn't really affected as i had money there and had savings with different banks.
I read the section on claiming for lost time and distress and i'm wondering how likely they would pay out as obviously now that the c ock up is out of the way they are going to have a team of people scrutinising these claims and really is it worth even trying to claim something?

I'm not a nasty person.. honest, but their attitude stinks and i'm only wondering if anyone else is gonna give it a try

I reckon they are more than prepared for people like you.

gasmanmartin

Excellent - that's all the motivation i need

Clearlythick

Over the past three years, thousands of jobs have been made redundant in RBS technology services and thousands of jobs have been created offshore to replace those no longer required in the UK. Innovate suggests that those jobs lost in the UK are attributable to "retirement". I would suggest that this is somewhat naieve and that they are attributable to economics.No matter where those jobs were replaced, UK, India or Western Samoa, there would never be a recovery of the intellectual property held by those who were shown the door. Replacing thousands of years of accumulated knowledge with a cursory handover will always end in tears. It is interesting to note that in every announcement there is an ever eagerness to advise that the error was borne in Edinburgh? Why? Where to from here?

callum9999

gasmanmartin wrote: »

I bank with the RBS and payments didn't appear for a week or so but i wasn't really affected as i had money there and had savings with different banks.
I read the section on claiming for lost time and distress and i'm wondering how likely they would pay out as obviously now that the c ock up is out of the way they are going to have a team of people scrutinising these claims and really is it worth even trying to claim something?

I'm not a nasty person.. honest, but their attitude stinks and i'm only wondering if anyone else is gonna give it a try

Just out of curiosity, how on earth does their "attitude stink"? As I said to the previous poster kicking up a fuss about nothing, it's perfectly understandable for you to be angry at them and switch away etc. - but I don't really think their response to the problem has had any major flaws?

innovate

Clearlythick wrote: »

Over the past three years, thousands of jobs have been made redundant in RBS technology services and thousands of jobs have been created offshore to replace those no longer required in the UK. Innovate suggests that those jobs lost in the UK are attributable to "retirement".

If you read what I said, you will notice that I said no such thing.