Itsm Not Received - I Want A Refund NOW!

theonlywayisup

mimi1234 wrote: »

Doubt it. I always send it in bubble wrapped envelopes and more bubble wrap if the item is valuable.

I get the impression I come across really naive or gulliable in my listings, that's the only thing I can think of.

Thanks again for the information CROWQUEEN. You have helped me so much. I will adjust my statement at the bottom of a listing. Cheers.

I was thinking more of how you label? Could the labels be coming off?

mimi1234

theonlywayisup wrote: »

I was thinking more of how you label? Could the labels be coming off?

I write on the packet in a black parmanent marker.

Just out of interest, say I bought something and they sent it normal post. If I lied and said I have not received it, would RM be able to find out? As people say eBay/PayPal always sides with the buyer, so you could get away with it right? I guess someone could do this every couple of months and get stuff for free if they got a refund from the buyer. Hmmmmm.

RainbowDrops

mimi1234 wrote: »

Just out of interest, say I bought something and they sent it normal post. If I lied and said I have not received it, would RM be able to find out? As people say eBay/PayPal always sides with the buyer, so you could get away with it right? I guess someone could do this every couple of months and get stuff for free if they got a refund from the buyer. Hmmmmm.

They occassionally investigate by sending the (non)recipient a form to fill in to confirm non receipt.

the_lunatic_is_in_my_head

If possible you are better off printing the address and cellotaping over it, it's clearer to read, won't get wet and smudge (and won't peel off if cellotaped).

Seal the jiffy bag flaps shut with cellotape as well. Always worth checking the delivery office (even if the buyer says they have and some can't be bothered but will say they did) and worth putting a small returns address on the back, not many eBay INRs actually come back but you never know your luck.

Ironically the parcels that get returned, either due to incorrect address or not collected, are the ones where the customer hasn't asked where their item is.

lovinituk

ludovico wrote: »

Ironically the parcels that get returned, either due to incorrect address or not collected, are the ones where the customer hasn't asked where their item is.

LOL, thats the truth! I still have a couple of orders here safely put to one side that were returned to me - I've contacted the buyers several times and still no responses, queries or requests for refunds!!

techspec

Same as crowqueen - it 2 weeks max for me (so 10 working days). I then refund. It can be hard getting the buyer to even accept that.

I contact Royal mail after 15 working days have passed.

You are right that people can say they havent recieved when they have. Royal Mail sometimes ask the buyer to confirm non-receipt - but thats as far as it goes.

soolin

Are all the lost items razor blades?

(I have a reason for asking- honest!)

mimi1234

soolin wrote: »

Are all the lost items razor blades?

(I have a reason for asking- honest!)

No. One was like a razor and 3 blades. One was a cream. One was a little bag.

The cream and the little bag have now miraculously been delivered, one of them at 1am in the morning. How kooky.

PS. Soolin and Crowqueen and a few others, you are both so clever. How do you know all this stuff? Is there a manual little old me can read?

theonlywayisup

mimi1234 wrote: »

No. One was like a razor and 3 blades. One was a cream. One was a little bag.

The cream and the little bag have now miraculously been delivered, one of them at 1am in the morning. How kooky.

PS. Soolin and Crowqueen and a few others, you are both so clever. How do you know all this stuff? Is there a manual little old me can read?

Is there a manual that explains KOOKY?

mimi1234

theonlywayisup wrote: »

Is there a manual that explains KOOKY?

Kooky as in weird/crazy/don't really believe it.

You are really clued up too TOWIU, do tell how you got all this knowledge. Do you work for RM?