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Problem with a Norfrost chest freezer
HannahIOW
Posts: 2,958 Forumite
Hello everyone just looking for some advice really.
We bought a Norfrost chest freezer from a Currys store about 18 months-2 years ago, they sold us the display model as it was the last one they had. It had a mark on the exterior, so they knocked £10 off the price.
Now the lid of the freezer, on the outside, is getting huge cracks in the surface, to the point where it looks like it may start to break apart before too long. It doesn't seem to be affecting the functionality of the freezer, although the cracks are quite deep (can get a photo after work).
I have to add that I never rest anything heavy or hot ontop of the freezer, the heaviest thing that ever gets put there is my dinner plate while I am dishing up. Am I right in thinking that the freezer top should not be doing this, due to its age (and perhaps shouldn't be happening at all?).
Would I be likely to actually get anywhere if I contacted Norfrost themselves? (I am not seeking compensation but a replacement freezer top would be nice!)
Thanks
We bought a Norfrost chest freezer from a Currys store about 18 months-2 years ago, they sold us the display model as it was the last one they had. It had a mark on the exterior, so they knocked £10 off the price.
Now the lid of the freezer, on the outside, is getting huge cracks in the surface, to the point where it looks like it may start to break apart before too long. It doesn't seem to be affecting the functionality of the freezer, although the cracks are quite deep (can get a photo after work).
I have to add that I never rest anything heavy or hot ontop of the freezer, the heaviest thing that ever gets put there is my dinner plate while I am dishing up. Am I right in thinking that the freezer top should not be doing this, due to its age (and perhaps shouldn't be happening at all?).
Would I be likely to actually get anywhere if I contacted Norfrost themselves? (I am not seeking compensation but a replacement freezer top would be nice!)
Thanks
£2 Savers Club 2011 (putting towards a deposit 
) - £588
) - £5880
Comments
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Anyone.....?£2 Savers Club 2011 (putting towards a deposit) - £5880
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Depends if they are only cosmetic.0
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Their contact page: http://www.norfrost.co.uk/contact-us/i51
Cost of replacement lid: http://www.norfrost.co.uk/freezer-spare-parts/c27
Scroll down that second page.
HTH Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
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That is very helpful, thank youTheir contact page: http://www.norfrost.co.uk/contact-us/i51
Cost of replacement lid: http://www.norfrost.co.uk/freezer-spare-parts/c27
Scroll down that second page.
HTH £2 Savers Club 2011 (putting towards a deposit) - £5880
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