eBay restocking fee vs 'buyer protection'

lovinituk

kev225 wrote: »

If you teach your kids to only see right and wrong, you're being quite ignorant of all the grey areas in between. I hope to give my son a better understanding of real life than that sort of folly.

How it can benefit the community to have sellers like these continuing to fleece the buying community without effective recourse I don't know.

I'm well aware of all the grey areas in between and have had my fair share of life's carp thrown my way. Luckily I can teach my kids about real life without teaching them that resorting to crime and revenge is an acceptable behaviour.

Still can't figure out how acting as bad as these sellers is the right thing to do!! Just makes the community full of as many low life buyers as sellers!

musicboy

Right folks, I've filed a claim with Paypal under the original transaction, because it shows a status of 'partial refund' which is perfect ... If I don't win, I don't win, but I used to be a retail manager and it used to pee me off when customers came in falsely quoting the sale of goods act, and now this guy is emailing me 'without prejudice' in the first line of the email .. clearly had this dispute a few times before methinks ....

theonlywayisup

musicboy wrote: »

Right folks, I've filed a claim with Paypal under the original transaction, because it shows a status of 'partial refund' which is perfect ... If I don't win, I don't win, but I used to be a retail manager and it used to pee me off when customers came in falsely quoting the sale of goods act, and now this guy is emailing me 'without prejudice' in the first line of the email .. clearly had this dispute a few times before methinks ....

Op, you won't win unless you sent it back with tracking

theonlywayisup

kev225 wrote: »

I wasn't advocating getting any more than the £8 the OP has been conned out of.

That sounds more like justice than fraud, but keep balancing on that moral high horse whilst advising pointless (your words not mine) methods for the OP to get what is owed.

It is fraud, regardless of where your moral compass is set.

Rotor

Crowqueen wrote: »

"An eye for an eye and we're all blind".

#
It is far better if just the victim is blinded!

Crowqueen

Rotor wrote: »

#
It is far better if just the victim is blinded!

Yup, that's the sort of mentality that leads to bad ideas like the above ^^^^.

musicboy

theonlywayisup wrote: »

Op, you won't win unless you sent it back with tracking

Oh great ... well they've given me a partial refund through Paypal, I have proof of posting (didn't anticipate any problems ....) and I would expect 'common sense' to signify that they had received the item back in order to give me the £26 partial refund in the first place... hmmm, common sense, we are talking eBay and Paypal here lol ...

Crowqueen

If you have a voluntary partial refund, but have no longer got the item, you have got some of what you needed.

eBay and Paypal always require tracking, as common sense might tell you they have no other proof that you have returned anything to the seller other than a listing on a third-party website saying you have. They may feel omnipresent but in fact are reliant on the same tools you are reliant on.

Otherwise a seller could just lie to eBay/Paypal (it does happen) that they had got the item back and refuse to refund, or the buyer could lie and say they returned it when they didn't and get the money.

How 'partial' was the refund?

musicboy

They've refunded me 75% of the original price - it was free p&p anyway but they've charge me a 25% restocking fee.

Crowqueen

Talk to their local Trading Standards about this guy, see how far you get.

Take a note of where they are located, google that local authority and their office should be listed.