new sim but no credit?

dingdongavon

I lost my phone and bought another on pay as you go from carphone warehouse on orange tarrif.

As I have a sim only contract I wanted to put the £10 credit from new sim onto my husbands payg phone. Rung orange who told me they would deactivate his old sim and transfer his number to new sim.
All fine I thought.

However I have checked balance on phone and the £10 credit isn't on there?

I can't find my paperwork for phone with customer number to show what I bought, so is there another way of getting this or does the credit take longer if you do what I have done?

sdduk

You loose the credit as soon as you transfer the number to a sim only as far as i know.

dingdongavon

Hi it was a new payg sim that should have had £10 credit on when I bought new phone that I wanted to add to husbands payg account. They told me they would deactivate his sim and activate new sim and put his number on it. I thought the credit on new sim which is now in his phone should show up straight away?

I got a replacement sim for my sim only contract seperate from orange.

Buzby

No - you lose all credit when you port the number, all networks warn of this - you have to use it up before the bumber is transferred, unless as a goodwill gesture they said they would provide the credit. If you assumed it would be there with the number, you now know it won't!

dingdongavon

All the sims are on the same network.

I don't think I am explaining myself very well, sorry.

I bought a payg phone online from carphone warehouse and you had to buy a £10 top up for it at the same time. I only needed the phone and not the credit because I had lost my first phone and was being sent a replacement sim only contract sim by orange.

My husband is the only one in the family with a payg phone so I wanted to put the £10 credit from the payg sim from my new phone onto his number. I was told I could do this in the orange shop but now that the new sim has been activated and given his number the credit isn't on it?

If I had just activated the new sim and put it in the new phone and had whatever number it was given would the credit have been on it?

Hope this makes sense.

Techhead_2

dingdongavon wrote: »

All the sims are on the same network.

I don't think I am explaining myself very well, sorry.

I bought a payg phone online from carphone warehouse and you had to buy a £10 top up for it at the same time. I only needed the phone and not the credit because I had lost my first phone and was being sent a replacement sim only contract sim by orange.

My husband is the only one in the family with a payg phone so I wanted to put the £10 credit from the payg sim from my new phone onto his number. I was told I could do this in the orange shop but now that the new sim has been activated and given his number the credit isn't on it?

If I had just activated the new sim and put it in the new phone and had whatever number it was given would the credit have been on it?

Hope this makes sense.

You've missed a couple of things. The credit is on the account not on the SIM. When you purchase a handset from CPW online the credit is transferred to the account about 8 days later.

I suspect Orange have transferred your husband's pay and go account "on to" the new SIM. ( In reality, the new SIM is associated with the account rather than the old one)

I guess this is just a misunderstanding caused by the two parties having different understanding of what the words mean.

In hindsight it would have been better just to ask if Orange could transfer the credit from the new account to the old account.

dingdongavon

Thanks for your advice. Will go into the orange shop rather than try and do it on the phone I think.