We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Tesco phone shop.com problems
I took a contract out last week with tescophoneshop.com and got 100mins talk, unlimited texts and 100mb of data free bolt on.
I activated the phone with tesco, I then logged on to the O2 website and checked my new account details. I found out I am paying £3 extra for the data which should be included in the price.
I have emailed support and sent a screenshot of the order confirmation showing the free 100mb bolt on and telephoned them several times.
Its now 4 days later and they keep saying that the support team will get back to me in a few days when they pick up the email.
Has anyone got any tips or advice for me ?
Should I write to them instead recorded delivery?
I activated the phone with tesco, I then logged on to the O2 website and checked my new account details. I found out I am paying £3 extra for the data which should be included in the price.
I have emailed support and sent a screenshot of the order confirmation showing the free 100mb bolt on and telephoned them several times.
Its now 4 days later and they keep saying that the support team will get back to me in a few days when they pick up the email.
Has anyone got any tips or advice for me ?
Should I write to them instead recorded delivery?
0
Comments
-
Is this the O2 offer where it says a £3 discount will be shown on every bill ( this making the bolt- on free) or is it a special Tesco offer?0
-
I have had my first o2 bill and its not discounted its on as a paid bolt on0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.5K Work, Benefits & Business
- 601.3K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards