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Why companies claim phones are water damaged..

Notmyrealname Posts: 4,003 Forumite

7 July 2012 at 12:11PM in Mobiles

Please look at the following letter...its a letter from a case where someone claimed their Galaxy S3 set on fire:

In the end paragraphs under "Further work recommended" it says:

The owner should be questioned as to why the moisture detection patch has been removed.

So there you have it people, they're basing whether your defective phone has been dropped in water on a sticky patch placed inside the phone which, in my opinion, is likely to change colour just from the humidity from human sweat.

Comments

chanz4 Posts: 11,057 Forumite

7 July 2012 at 12:23PM

myn hasnt changed and I use it all the time

Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
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Forwandert Posts: 1,211 Forumite

7 July 2012 at 12:27PM

Is this the infamous S3 that set on fire suddenly whilst in a car cradle attached to nothing and 'asleep' at the time? Something didn't sound right about it anyway.

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Rusty! Posts: 2,076 Forumite

7 July 2012 at 4:24PM edited 7 July 2012 at 4:27PM

I use my phone in an armband for running and going to the gym. Moisture stickers are unchanged.

Anyway, the report doesn't mention water damage, but if someone handed me a faulty phone that they had removed the sticker from, I'd be suspicious too.

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Forwandert Posts: 1,211 Forumite

7 July 2012 at 4:42PM

Here's more information on the subject

link

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chanz4 Posts: 11,057 Forumite

7 July 2012 at 9:18PM

No doubt quite a lot of you will remember this story. Samsung have since tested the device in question and here are the results:

The original story:
A Samsung Galaxy S III user in Ireland recently claimed that while he was driving his newly-purchased phone suddenly exploded, bringing white smoke, sparks and a loud bang. Samsung was quick to respond and stated they were “aware of this issue and will begin investigating as soon as we receive the specific product in question.”
What actually happened:
Well, the investigation process is over and Samsung has your answer. Samsung worked with Fire Investigations UK to uncover the reason for the burnt GS3 and found that an “external energy source was the cause for the GALAXY SIII.” The report continued to say that “the only way it was possible to produce damage similar to the damage recorded within the owner’s damaged device was to place the devices or component parts within a domestic microwave.”
The owners response:
“I would like to retract my original statement. The damage to the phone was caused by another person, although they were attempting to recover the phone from water this later caused the damage shown on the phone. It occurred due to a large amount of external energy and there was no fault with the phone. This was not a deliberate act but a stupid mistake.”

Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
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chanz4 Posts: 11,057 Forumite

7 July 2012 at 9:19PM

Samsung Galaxy S III Explodes

The Samsung Galaxy S III without doubt is a hot device, in this case literally! According to owner dillo2k10 from Dublin, his Samsung Galaxy S III exploded while docked in a car mount without charger plugged in. Check the full story and morepictures after the break.

So I driving along today with my Galaxy S3 in my car mount when suddenly a white flame, sparks and a bang came out of the phone. I pulled in to look at my phone, the phone burned from the inside out. Burned through the plastic and melted my case to my phone. The phone kept working but without any signal.

I brought it to the carphone warehouse and they told me that they couldnt replace it for me that they had to send it off to be checked out first. No even replacement phone, left with nothing.

The phone was destroyed and it slightly burned a piece of plastic on the inside of my car. And they are refusing to give me a replacement they had to send it off. Probably nothing I can do, but Im really annoyed. That could have burned the side of my face or through my pocket and my leg, or set fire to my bed. It’s very dangerous.

Shortly after that story hit the web, Samsung updated its Samsung Tomorrow blog with a statement:

There have been recent online posts displaying pictures of a Samsung GALAXY SIII that appears to have heat-related damage at the bottom of the device. Samsung is aware of this issue and will begin investigating as soon as we receive the specific product in question.

Once the investigation is complete, we will be able to provide further details on the situation. We are committed to providing our customers with the safest products possible and are looking at this seriously.

Let’s just hope that this is only an isolated case and will never happen again.

VIA VIA

Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
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