Tesco credit card - default sum notice

deutsch

I've received a letter of a default sum notice of £12.
I've on the 0% interest for 18 months and I have been paying a fixed monthly payment of £150 each month by direct debit.

On my latest statement this has been reversed, as I can see that they may have charged me in error.

Does this affect my credit rating? Can I complaint about this and what am I entitled to if I am affected?

stephane_2

You need to speak to your bank to know as to why the direct debit was reversed and speak to tesco to ensure that they refund you the £12 if not your fault but also ensure that they don't cancel your 0% offer which many lenders do once you are late for a payment.

deutsch

sorry, my post might not be very clear.
my direct debits have not failed or been reversed. they have always been on time and way over minimum payment.
the default notice letter states late payment fee, but how can i be late for paying by direct debit. they obviously have made an error because they have reversed the £12 fee on my latest bank statement.

i'm just worrying that this "default sum notice" will mark my credit rating.

redpete

deutsch wrote: »

Does this affect my credit rating?

Don't know - check using the free check with the credit rating agencies.

Can I complaint about this

of course, if there is a mark on your records.

and what am I entitled to if I am affected?

£3000 for each of the CRAs affected. (or maybe you're just entitled to having any negative marks removed).

scott_lithgows

Did same thing to me,call them and it should be sorted out

BOF55

I have just received a Default Sum notice from Tesco Mastercard despite having always paid off my account in full each month using electronic banking. I telephoned their 0845 number to find out what had happened. I had previously noticed in my electronic bank account that the day after I had paid the Tesco account I had received a credit for the same amount from CHAPS 168950. I had sent a message to query this but had not received a reply.

After waiting the inevitable 15 minutes to speak to a human I was told that a previous payment had been returned to me. I found this odd as I had never received that money back and had received a subsequent statement showing that that earlier payment had been credited against my Tesco account. I queried why, if there had been a problem, I had not been informed. No answer, except to take my telephone number and say that someone else would get back to me.

I have since looked at my statements more closely and suspect that I have found the immediate cause. It is that Tesco Mastercard have changed their bank account from Royal Bank of Scotland to HSBC. If you pay at a bank using the bank giro credit slip, you won't be affected. But if you send money using electronic banking, it is no longer going to the account which they want you to pay.

That however, is not an adequate explanation of what has happened. I use the "Faster Payments" system which means that I can tell whether the payment has been received. I wait for this notification before signing off. If Tesco had simply closed the RBS account, my transaction would have failed because the account no longer existed. So I infer that the account still exists at RBS and that it received my payment. This is also suggested by the fact that the payment the next day was from CHAPS 168950 rather than an explicit "failed transaction" message.

I have written to Tesco Personal Finance to inform them that I reject the Default Sum notice as I had settled the account using the same bank account details as formerly and that I held them responsible for the actions of their agents in sending the same sum of money to my account.

I shall report Tesco Personal Finance's response. Meanwhile, my advice to everyone is to look closely at the bank giro credit slip at the bottom of their statements from Tesco Mastercard and change the payee details to correspond. If you pay by direct debit you may need to set up a new mandate.

tomsco

The RBS account still works. I called them about it in May and they said they are keeping it open till next year while the update everyone.

BOF55

I have now had a response about the credit to my bank account: it came from Royal Bank of Scotland with the comment "RETURN CREDIT CARD". So I think it's clear that RBS received my payment to the account which they run for Tesco MasterCard and then decided to send the money back.

StuC75

BOF55 wrote: »

I shall report Tesco Personal Finance's response. Meanwhile, my advice to everyone is to look closely at the bank giro credit slip at the bottom of their statements from Tesco Mastercard and change the payee details to correspond. If you pay by direct debit you may need to set up a new mandate.

Direct Debits will be changed by the originator to keep the right details - since there originator reference would be unchanged; also every statement will advise you of the reference details to quote with a payment for Telephone Banking.; they would be unaware that you had cached old details on YOUR internet banking. Same with Standing Orders,, thats a payment you originate that they have no control or responsibility for correcting..

Igol

There are other posts about this.
Tesco changed their system a few months back but didnt really tell too many folk.

I found out because they kindly informed me that for the past year I had been paying the money to the wrong account (missed a digit) but they'd just sorted it out and never mentioned it to me.
It didnt explain where the £50 I'd sent them the previous month went though and that they were charging me £12 for loosing.

Dont expect a quick response, started my little battle in April and only got a response from their complaints team this month.
On the plus side they agreed that they'd lost the £50 and wiped out the interest and additional charges that they'd added....well thats what they complaints dept said was happening.

Guess what came in the post today.

Statement showing £62 owing with the £12 penalty for late payment on it. At least I had a name to write to this time.

Igol

And so far nothing back from the complaints dept, I have however had:

1 letter telling me that they've reduced my credit limit due to none payment of funds I dont owe and they agree I dont owe.

1 letter telling me that they're adding another £12 default sum fee to my account for none payment of the above.

1 letter telling me that I'm behind with my payments and now owe £75... I know my maths isnt brilliant but 24 + 50 = 75???

All of the above have been dated the same day and all have arrived on separate days. Its now a joke in the house of what work of fiction Tesco Bank will be sending next, a DCA attempting to harrass me?

So the plan is to give the Complaints Dept 7 working days to respond, then file the FOS complaint as I do have a final decision from them....which I'm happy with.
Hmm thats going to take a bit of thought in the wording.:D