Broken Meter Box

Toadeh

I just had someone to come and change me gas meter but the white box is broke so they refused. Who owns the box? me, the supplier or transco? also, if it is me, what sort of price am I look at to get it replaced?

Cheers

Mat

ariba10

If it is outside your house and they fitted it I would say it was their problem. ( That is provided that you did not damage it yourself.)

malamute

Below is the advice from Wales and West Utilities, your gas supplier will be able to advise you of their policy.
Failing that contact Corgi on the freephone number they will be able to advise


Under the Gas Act 1996, the domestic meter box is part of the fabric of the property and as such is the responsibility of the property owner/occupier to ensure it is adequately maintained. All repair/replacement work is chargeable.

Please contact the meter box team directly on 02920 278637 for an application pack. The pack contains an information letter, price list and a meter box description leaflet.

There is no charge for Hinge Pins/Locks/or keys.

Other Useful numbers:

Corgi Freephone: 0800 371782
Energy Watch: 0845 9060708
OFGEM: 0207 901 7000

nomorec

had the same problem at my last house,never resolved it but you can buy a new one from https://www.meterboxes.co.uk https://www.stephenpwales.co.uk.

Toadeh

Thanks malamute, I think I have phoned the number that gives, they reccon its £86 but at least I will be able to get rid of the expensive prepayment meter then!

Ta

Mat

tripled

If you can demonstrate a meter reader broke the box, the supplier should repair it, otherwise it's down to you I'm afraid.

nomorec

https://www.bes.ltd.uk/products/188.asp just had a look this company sells different parts good prices, if you have a travis perkins near you they sell them for around £40 +vat

barncopxx

My mum's lock was found to be broken last week. I telephoned her electricity supplier who told me that I had to contact National Grid, which I did, and they are arranging for a new lock to be fitted. You can get their number from the saynoto0870 site.

jojopo000

Hi

I work for a energy supplier and have always been told and trained that if a meter box is broken then it is dangerous esp as exposed to the elements outsise. Call your supplier customer services who will point you in the right direction to get it repaired.

Hope this helps.

Jojopo




A little thanks goes a long way

barncopxx

No, it was just part of the lock that was broken. The triangle bit you put your key onto to open the door had broken off, but the door was still secure - National grid have sent a replacement lock today. NOW i can read the meter!

space_rider

If it`s gas you have to pay for it but if its electric then the distributors will do it. If I remember rightly you can get them from places like B&Q