Rail Company won't refund on Duplicate Season Ticket

jenny21

jkdd77 wrote: »

Try a "changeover" instead- find the cheapest annual season ticket anywhere on the network (Devenport- Dockyard is cheap, but may not necessarily be the cheapest), state you are changing jobs (which is true enough) and ask to exchange your old ticket for the "new" ticket (which you won't use), plus a refund of the difference.

Has anybody got this to work?
I tried it and was told I would not receive any money back, because it was treated the same way as a refund. Is this correct?

herpderpingstein

jenny21 wrote: »

Has anybody got this to work?
I tried it and was told I would not receive any money back, because it was treated the same way as a refund. Is this correct?

I'm also interested in finding out if this will work as I'm in a similar situation, I have been told that the refund value will be added to my new ticket, which is completely useless as I'm not using the train any more!

rufiotgl

Hi Guys & Gals.

Guess what, im ALSO interested in this. Long story short here.

Renewed my GOLD Season ticket (paid for by me VIA my employer with an interest free loan) in April this year. It was stolen 2 weeks later which i reported to the police but they are saying they now have NO record of now i actually need it as im trying to get a refund (i promise you i did too, im searching my phone records for evidence of the call).

I got a duplicate & state all the above on the replacement. 2 months later i quit my Job, handed my season ticket over to the company who i USED to work for and have since moved to Canada. Old company has been trying to get a refund but as SE (yes, the dreaded SouthEastern) say they have issued a duplicate, i cant claim a refund (and have to go f*ck myself) for 2 and a bit grand (((( !!

Needless to say, im not willing to give up 2 and a bit grand and im working my hardest to get it back.

Im gonna speak to my local MP (Michael Falon), Citizens advice and Passenger Focus group. I was also thinking of using an ombudsman or as a last resort, a small claims court!!

It doesnt seem at all fair and its so much money to loose.

Has anyone had any luck or has any advice?? Should i get the money back due to advice of poster i will treat them to a reward !!

Livingthedream

As the OP never got back to us after a single post, the chances are they ain't getting back to let us know any outcome.

My advice take a walk to your local railway station and ask if you can do a 'changeover' or post on the RailUk forum and ask there for more options.

http://www.railforums.co.uk/forumdisplay.php?f=105