Payment went awol-found 6months later, Barclays fobbing me off with £60 to compensate

ihateyes

samwants2save wrote: »

Natwest apologised, and paid me £94 for making calls to their helpline without further-ado.

)

i dont believe this either. a national rate call from BT if your on evening and weekends is FREE. even if you were paying it you might only be paying 7ppm. for £94 worth that would be 1300minutes.... or 21hours.... maybe the paid up to get rid of the OP.....

all in all, something fishy and untrue here.

ThumbRemote

ihateyes wrote: »

READ....

the OP stated the payment was made ONLINE.... which means the OP sent the payment.

Id agree with you if it was made by TELEBANKING, but it wasnt.

I'm quite capable of reading, thankyou.

It is entirely possible for mistakes to happen in computerised systems. If you've never experienced such a mistake, either you're very lucky or you don't use computers much.

ThumbRemote

ihateyes wrote: »

i dont believe this either. a national rate call from BT if your on evening and weekends is FREE. even if you were paying it you might only be paying 7ppm. for £94 worth that would be 1300minutes.... or 21hours.... maybe the paid up to get rid of the OP.....

all in all, something fishy and untrue here.

The only thing fishy is your selective approach to the real world.

It's probable that the OP had to call an 0870 number during the daytime. That's what happens when you call most companies.

0870 from an O2 mobile is 20.4 pence per minute
http://www.o2.co.uk/support/generalhelp/howdoi/specialnumbers
or 7 hours. Quite possible when talking to a bank.

(In the event it's an 0871 number from a PAYG mobile that only gets you under 5 hours. But unlike you I've gone for the most likely scenario)

ihateyes

ThumbRemote wrote: »

The only thing fishy is your selective approach to the real world.

It's probable that the OP had to call an 0870 number during the daytime. That's what happens when you call most companies.

0870 from an O2 mobile is 20.4 pence per minute
http://www.o2.co.uk/support/generalhelp/howdoi/specialnumbers
or 7 hours. Quite possible when talking to a bank.

(In the event it's an 0871 number from a PAYG mobile that only gets you under 5 hours. But unlike you I've gone for the most likely scenario)

the most likely is a landline.
the op stated he had payed barclaycard before to a 'friends' account. and this is where the payment went.

So being assumptive, when OP set up payment to friends account OP called it Barclaycard.

When OP then in Dec decided to pay their Barclaycard, they logged on saw the Payment called Barclaycard, and made the payment, thus forgetting it wasnt his details in it, it was the 'friends'. very easy mistake, but one you have to accept repsonsibilty for.

melbell

ThumbRemote wrote: »

The OP has already said Natwest have apologised for the mistake and refunded the cost of phone calls. Do you naively think technical and computing errors never happen? Because Natwest have a spotless track record don't they... :rotfl:



So you know better than both the OP and Natwest. Hey, well done. In your own world you must be quote something!



I'm not sure who is dafter, the one who makes the mistake in the first place or the fool who agrees with them.

LOL You fool!

dtaylor84

samwants2save wrote: »

WHAT TO DO???!!!

Return all the compensation you have received and take responsibility for your own actions.

samwants2save

ihateyes wrote: »

I would like £100 compensation for reading this trash.
YOU made the MISTAKE. You sent the money. i guess thats why Natwest never gave you money.

take responsibility. the online banking send to the details of that payee.

You guess wrong. It was a technical error- I paid the money into the RIGHT account..how many times?!!! :doh:

melbell wrote: »

I agree too, Do you have a spare form so I can claim my £100 too?

err..no i don't- so you'll just have to do without(!)

bengal-stripe wrote: »

If you paid by on-line banking and you've sent the payment to the wrong account, then it is entirely your fault not the bank's.

I paid via online banking..once agian, I repeat- I did not send the £ to the wrong account.

ihateyes wrote: »

i dont believe this either. a national rate call from BT if your on evening and weekends is FREE. even if you were paying it you might only be paying 7ppm. for £94 worth that would be 1300minutes.... or 21hours.... maybe the paid up to get rid of the OP.....

all in all, something fishy and untrue here.

Natwest just looked at their systems and gave me the £94 figure - I didn't ask for anything! This was back in Jan/Feb although they were really very prompt with calling me back and helping to get to the bottom of it. At the time, they did say I need to go to Barclays to get the £ back- but to be fair, if Barclays had said to me it's not their problem from day one, or month 1 even, then I wouldn't have gotten so worked up after 6months of chasing!

ihateyes wrote: »

the most likely is a landline.
the op stated he had payed barclaycard before to a 'friends' account. and this is where the payment went.

So being assumptive, when OP set up payment to friends account OP called it Barclaycard.

When OP then in Dec decided to pay their Barclaycard, they logged on saw the Payment called Barclaycard, and made the payment, thus forgetting it wasnt his details in it, it was the 'friends'. very easy mistake, but one you have to accept repsonsibilty for.

Crikey, and what an assumption you make! To clarify (and I know I don't need to, as it's all sorted now) I paid the money into MY barclaycard account. My friend was an old listed 'payee' on my online banking 'payee list' . The letter sent to me by Natwest stated:

Payment paid to acct XYZ
Payment ended up at acct ABC (sic) - this letter i.d'd where the £ went (despite me directing the £ elsewhere)

It was a technical error- one that I didn't make.

dtaylor84 wrote: »

Return all the compensation you have received and take responsibility for your own actions.

oh for goodness sake...
here we go again.
:mad: