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Payment went awol-found 6months later, Barclays fobbing me off with £60 to compensate

2

Comments

  • rb10
    rb10 Posts: 6,334 Forumite
    stclair wrote: »
    How was the payment made was it done in branch or via telephone banking.

    Answered in the original post...
    samwants2save wrote: »
    In December 2011 I paid my Barclaycard credit card bill off via Natwest online Banking.
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    rb10 wrote: »
    Answered in the original post...

    Oh it's not Natwest fault then....
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • bengal-stripe
    bengal-stripe Posts: 3,358 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    samwants2save wrote: »
    In December 2011 I paid my Barclaycard credit card bill off via Natwest online Banking. Due to an error at Natwest, the payment went somewhere else.

    If you paid by on-line banking and you've sent the payment to the wrong account, then it is entirely your fault not the bank's.

    Check three times before you press 'enter'.
  • ihateyes
    ihateyes Posts: 1,326 Forumite
    samwants2save wrote: »
    Natwest Vs Barclays

    In December 2011 I paid my Barclaycard credit card bill off via Natwest online Banking.


    I would like £100 compensation for reading this trash.
    YOU made the MISTAKE. You sent the money. i guess thats why Natwest never gave you money.

    take responsibility. the online banking send to the details of that payee.
    Promo codes are never always cheaper..... isnt that right EuropCar?
  • melbell
    melbell Posts: 488 Forumite
    ihateyes wrote: »
    I would like £100 compensation for reading this trash.
    YOU made the MISTAKE. You sent the money. i guess thats why Natwest never gave you money.

    take responsibility. the online banking send to the details of that payee.
    I agree too, Do you have a spare form so I can claim my £100 too?
  • coldhandoff
    coldhandoff Posts: 128 Forumite
    Ninth Anniversary Combo Breaker
    stclair wrote: »
    I did not think the payees details on customers online banking was visible to advisor in telephone banking.
    They are visible.
    I work for Natwest.
  • ThumbRemote
    ThumbRemote Posts: 4,760 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    bengal-stripe wrote: »
    If you paid by on-line banking and you've sent the payment to the wrong account, then it is entirely your fault not the bank's.

    The OP has already said Natwest have apologised for the mistake and refunded the cost of phone calls. Do you naively think technical and computing errors never happen? Because Natwest have a spotless track record don't they... :rotfl:
    ihateyes wrote: »
    YOU made the MISTAKE. You sent the money. i guess thats why Natwest never gave you money.

    take responsibility. the online banking send to the details of that payee.

    So you know better than both the OP and Natwest. Hey, well done. In your own world you must be quote something!
    melbell wrote: »
    I agree too, Do you have a spare form so I can claim my £100 too?

    I'm not sure who is dafter, the one who makes the mistake in the first place or the fool who agrees with them.
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 7 July 2012 at 7:12PM
    coldhandoff wrote: »
    They are visible.

    Have they started making them visible again now.

    I remember at one point what ever payees was set up on your online banking was not visible to thoughs using earlycloud in the CTC and if the CTC was to do the transfer they did not save the details and would diarise the payment until the next working day.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • ihateyes
    ihateyes Posts: 1,326 Forumite
    ThumbRemote wrote: »
    The OP has already said Natwest have apologised for the mistake and refunded the cost of phone calls. Do you naively think technical and computing errors never happen? Because Natwest have a spotless track record don't they... :rotfl



    So you know better than both the OP and Natwest. Hey, well done. In your own world you must be quote something!



    I'm not sure who is dafter, the one who makes the mistake in the first place or the fool who agrees with them.

    READ....

    the OP stated the payment was made ONLINE.... which means the OP sent the payment.

    Id agree with you if it was made by TELEBANKING, but it wasnt.
    Promo codes are never always cheaper..... isnt that right EuropCar?
  • deutsch
    deutsch Posts: 398 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    i feel sorry for barclays bank
This discussion has been closed.
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