Barclaycard requires mobile phone

voxmagna

I have been a Barclaycard customer for many years. When I last logged in to my online account I was presented with two nag screens. The first required me to provide a mobile phone number and I do not have a mobile phone. The nag 'popups' keep coming each time you log on. I made an online complaint and got a phone call back from Customer services. They said either enter 07********* or try *********** in the input field. I said that in effect I was being asked to provide false information about a mobile phone I did not have. When I also complained about the paperless billing popup, they said that will keep happening unless I say 'Yes'. I was thinking of cancelling my card account as I just do not need this nuisance and being told 'we have made changes and you need to go out and buy a phone' attitude. I decided to phone them up and cancel my online registration so now they have to send paper bills by post. Even so, I was still asked for my mobile phone number! I would be interested to know if anybody else has been getting this kind of pressure from Barclaycard to provide a mobile phone number. Of course you can always give them a spoof number. But if they decide to send you an important text message you did not receive, they will say it was your fault and there is no comeback.

greenstreetprince

no information which is vital to the running of your card will ever be sent by text, so they will never blame something on you for not receiving a text.

barclays are not asking you to provide a number to get something out of you or to try and force you into a product you do not wish to have. most card companies now ask for a mobile number so if and when their security systems detect a fraudulent transaction they can ring you straight away, and a mobile is often more convenient than a landline in most of these circumstances.

pb3

greenstreetprince wrote: »

barclays are not asking you to provide a number to get something out of you or to try and force you into a product you do not wish to have. most card companies now ask for a mobile number so if and when their security systems detect a fraudulent transaction they can ring you straight away, and a mobile is often more convenient than a landline in most of these circumstances.

When Santander implemented their "one time passcode" security for their online banking - I predicted it was the beginning of a slippery slope and eventually every tom, !!!!!! and harry would be demanding a mobile number for access to their services.

I do have a mobile but I don't always carry it with me and when I do I don't always answer it. I absolutely refuse to provide the number to any commercial enterprise. Santander has so far backed away from enforcing the requirement for existing customers, though you need to visit a branch in order to setup or change payments or standing orders.

I notice that Tesco has recently revamped its credit card website and are now demanding a mobile number for security purposes. They do not enforce this requirement, but you do need to provide a mobile number if you plan to use online servicing from a computer other than the one on which you registered.

A number of my cards are issued/managed by Barclays , so I am concerned to learn that they too are apparently going down this route.

arcon5

pb3 wrote: »

When Santander implemented their "one time passcode" security for their online banking - I predicted it was the beginning of a slippery slope and eventually every tom, !!!!!! and harry would be demanding a mobile number for access to their services.

I do have a mobile but I don't always carry it with me and when I do I don't always answer it. I absolutely refuse to provide the number to any commercial enterprise. Santander has so far backed away from enforcing the requirement for existing customers, though you need to visit a branch in order to setup or change payments or standing orders.

I notice that Tesco has recently revamped its credit card website and are now demanding a mobile number for security purposes. They do not enforce this requirement, but you do need to provide a mobile number if you plan to use online servicing from a computer other than the one on which you registered.

A number of my cards are issued/managed by Barclays , so I am concerned to learn that they too are apparently going down this route.

But you do have it on you sometimes and will answer it sometimes - meaning they have a greater chance at getting hold of you if they detect unusual activity on your account.

This means two things

1 - you are less likely to try to use your card in a shop to find there is a block on it
2 - if your card is compromised they can catch it first and potentially reduce the value of the fraud taken place

Used responsibly I see no problem with this.

With ops situation I don't see the problem with putting '077000000000' in the box. Problem solvedl

johnnyfind

sometime I turn my mobile phone on.

reclusive46

This day and age you can get a mobile for £10, order a free orange sim to receive calls and texts on and never even top it up.

jannowretired

and never even top it up.

Will you not lose your number if you don't make a call once in a while?

That keeps happening to me unless I make at least one call every few months

SCO

jannowretired wrote: »

Will you not lose your number if you don't make a call once in a while?

That keeps happening to me unless I make at least one call every few months

use to be 90 days.

greenstreetprince

without turning this into a mobile phone related thread, some networks dont insist you make a call every 90 days, just that you atleast receive a call every 90 days

[Deleted User]

You could always use 07700 900 followed by any 3 digits - they're numbers that don't exist on purpose, made by the regulators as dead numbers for use on TV and film

Gromitt

I had a PAYG T-Mobile phone with £20 of credit on. Made a call every month and received a call.

3 months later, I lost all the credit.

Turns out you had to make a CHARGABLE call!

Bah.