Dissapearing e-mails

J_B

I work part time for a company

I send them a monthly invoice by e mail

I've never had any problems till this week.

Tuesday night, sent e mail to L dot Surname at Employer dot Co dot UK like I always do
Wed morning at work, I spoke to L to say 'I've e-mailed the bill'
Wed afternoon, L tells me that 'bill not arrived'
I phoned home and got Mrs B to resend it - still, no show!
When I arrived home, I phoned L, who said 'still nothing, try another address'
Whilst still on the line, I re-sent the message to L dot Different Surname etc and she said ' yes, there it is'

My ISP is plusnet and I use 1&1 as my e mail provider and Thunderbird as my client

Also had a couple of folks say that they have e mailed me and I've not got it - I have *no* spam/junk filters

Any clues???

LincolnshireYokel

try mailing yourself, see if it comes back. then try setting up a hotmail account and see if you can shuttle back and forth between them

bengalknights

Sounds like you may have a blacklisted ip address that some mail servers use for filtering spam

grumpycrab

If you've had problems with send AND receive I'd be suspicious of 1&1. Have you checked any of the problem emails directly at 1&1?

On an unrelated note I've had problems sending via smtp.googlemail.com. Sending from Outlook and Thuderbird clients has been problematical recently. Its fine if I use Google directly. I've tried the Plusnet SMTP server in Thunderbird and that seems to work fine. So my problem appears to be with Google's SMTP server.

J_B

bengalknights wrote: »

Sounds like you may have a blacklisted ip address that some mail servers use for filtering spam

Doesn't seem that way. The one sent to L dot surname failed but the one to L dot 'different surname' at the *same* domain, went through fine!

grumpycrab wrote: »

If you've had problems with send AND receive I'd be suspicious of 1&1. Have you checked any of the problem emails directly at 1&1?

Sorry - don't understand the question.:o

grumpycrab wrote: »

On an unrelated note I've had problems sending via smtp.googlemail.com. Sending from Outlook and Thuderbird clients has been problematical recently. Its fine if I use Google directly. I've tried the Plusnet SMTP server in Thunderbird and that seems to work fine. So my problem appears to be with Google's SMTP server.

In T/B, the default SMTP is the plusnet one, but I just did a test (to my hotmail a/c as suggested above) and it said it was sending from 1&1:undecided

Figment

Each email account in Thunderbird can have it's own mail servers specified. Some SMTP servers block relaying and only allow traffic from domains on the host's servers

J_B

LincolnshireYokel wrote: »

try mailing yourself, see if it comes back. then try setting up a hotmail account and see if you can shuttle back and forth between them

I sent to my hotmail a/c - it arrived, albeit in the 'junk' folder

I sent back from my hotmail - it arrived fine.

:undecided

J_B

Figment wrote: »

Each email account in Thunderbird can have it's own mail servers specified.

Yes, but only for incoming a/c's

On mine, each pop3 a/c has it's own settings then at the end of the list is the SMTP settings box

grumpycrab

J_B wrote: »

Yes, but only for incoming a/c's

On mine, each pop3 a/c has it's own settings then at the end of the list is the SMTP settings box

Yes, I found that changing the SMTP in the list didn't make any difference to SMTP server used! Very confusing. I had to create a separate account under Account Settings before being able to use a different SMTP server.

grumpycrab

Quote:
Originally Posted by grumpycrab
If you've had problems with send AND receive I'd be suspicious of 1&1. Have you checked any of the problem emails directly at 1&1?

J_B wrote: »

Sorry - don't understand the question.:o

I just meant use 1&1 web(?) to look at the mail (as that's where its stored). Probably not much point as I guess there's no reason why Thuunderbird would lie and/or show the wrong stuff.

J_B

grumpycrab wrote: »

Quote:
Originally Posted by grumpycrab
If you've had problems with send AND receive I'd be suspicious of 1&1. Have you checked any of the problem emails directly at 1&1?

I just meant use 1&1 web(?) to look at the mail (as that's where its stored). Probably not much point as I guess there's no reason why Thuunderbird would lie and/or show the wrong stuff.

Yep - looked in the webmail, nowt :-(