Email address for Halifax credit card enquiry

bouncydog1

Does anyone have an email address for Halifax please rather than having to call? Thanks.

Gromitt

I believe there are ways of contacting Halifax via electronic means (eg. twitter), but they will not talk about any individual accounts.

Best way is still phone call or branch visit.

iaintw

you can twitter halifax
https://twitter.com/AskHalifaxBank
do not post any personal information

amibovvered

You used to be able to email them but no longer. I'm deaf and strongly object to only being able to phone them or go into a branch, but my complaints fall on deaf ears - pardon the pun!

rb10

amibovvered wrote: »

You used to be able to email them but no longer. I'm deaf and strongly object to only being able to phone them or go into a branch, but my complaints fall on deaf ears - pardon the pun!

http://www.halifax.co.uk/accessibility/hearingimpaired.asp ?

Or revert to old-fashioned letter?

amibovvered

rb10 wrote: »

http://www.halifax.co.uk/accessibility/hearingimpaired.asp ?

Or revert to old-fashioned letter?

Hearing aids are not effective for my type of hearing loss so loop systems or using the T mode on the phone don't apply. The equipment required to use Text Relay costs about £300 excluding VAT, and I'm not exempt from VAT. I don't know of any local authorities who provide or subsidise telephonic equipment, mine certainly doesn't.

Yes, I could write, but you cannot have a 'conversation' in the same way that you can with emails so it doesn't compare favourably to a phone call. Even if you wrote an email one day and got a response the next and so on, that is still a whole lot faster and efficient than using snail mail!

glider3560

amibovvered wrote: »

Hearing aids are not effective for my type of hearing loss so loop systems or using the T mode on the phone don't apply. The equipment required to use Text Relay costs about £300 excluding VAT, and I'm not exempt from VAT. I don't know of any local authorities who provide or subsidise telephonic equipment, mine certainly doesn't.

It is possible to use your computer as a textphone: http://www.textrelay.org/what_you_need.php#pc

Hear-Hear

amibovvered wrote: »

Hearing aids are not effective for my type of hearing loss!

Have you had a second opinion on the information you were given ?

Whilst it's not unheard of, an "unaidable" hearing loss is incredibly rare these days, given the truly massive range of hearing aids available today.

amibovvered

Hear-Hear wrote: »

Have you had a second opinion on the information you were given ?

Whilst it's not unheard of, an "unaidable" hearing loss is incredibly rare these days, given the truly massive range of hearing aids available today.

I can't afford to go private so my current aids are NHS and are supposedly the best my hearing aid clinic can provide at the moment. Last time I had a hearing test, feeling guilty that I was leaving them in a drawer, I was told that they would enhance my ability to hear a few high-pitched sounds but would do little to enhance speech which was all I was really interested in. I'm not bothered about hearing my microwave beep or my car when it's in reverse and I feel claustrophobic with two hearing aids in so I prefer not to wear them.

OP, sorry to hijack your thread - you still haven't had a helpful answer!

Hear-Hear

q3estion-mark wrote: »

Can you verify the source of this. As an actual BSL-interpreter I feel your post is bordering ridiculous and I have hence reported it.

"incredibly rare" indeed.

Sources are DoH and CACDP. Figures (estimates) are as follows:-
Aidable hearing loss = 9,000,000
Unaidable hearing loss = 79,000 (of which circa 24,000 are registered deaf-blind)

Whilst 79,000 is a large number, it is rather less than 1% of the 9,000,000 hard-of-hearing, and around 0.13% of the population as a whole. I interpret that as "incredibly rare", and you are free to interpret in a different manner.

Not sure what you meant by "reported". If done constructively with a view to raising the profile of d/Deaf awareness, then thank you. If done maliciously, then it's shameful really.

Hear-Hear

amibovvered wrote: »

I can't afford to go private so my current aids are NHS and are supposedly the best my hearing aid clinic can provide at the moment.

I suspect you use of the word "supposedly" was deliberate, and you probably know that there are alternatives within the NHS. Second opnions do not have to be through the private sector. You can ask for a second opinion within your Audiology Dept and even from a neighbouring PCT.

Some NHS units make greater use of the "NHS Catalogue" than others. The current Catalogue does offer some really impressive equipment. Certainly, there are a number of NHS locations that limit their range to just a handful of items, whilst other places have more freedom afforded by the local powers that be, and can be quite happy to "try new things" from the Catalogue.

It really would do no harm if you were to ask for an appointment with the Senior Audiologist or a Clinical Scientist (Audiology) for a full review. At the appoinment, mention the "Catalogue" and guage their reaction. Try suggesting something like "I've heard good things about the Phonak Nathos" - they'll probably sit up and listen. If your NHS unit doesn't supply Phonak, they might suggest something else a little bit out of the ordinary for you (subject to having the 'freedom' mentioned above). You have nothing to lose by asking, and you may work your way closer to your goal. Do let know how you get on if you decide to explore this route.