Virgin Mobile won't honor offer

talkalot

I signed up to Virgin mobiles new Premier 08 tariff a few days ago. At the time I told the sales person that I did not have any other accounts with them. He offered me a HTC One x on a £46.00 pm tarried which included unlimited Virgin to Virgin calls , handset insurance and 500 min to 08 numbers. It was arranged that the phone would arrive on Tuesday. Tuesday came and went with no sign of the phone.
I called the sales team who told me that the order was on hold due to a fraud check. I was transferred over to the fraud dept who said it was not on hold due to fraud.
I contacted the sales team again who this time told me it was on hold as I had been offered the wrong tariff. (it was for existing customers only). They offered to give me the phone but at the full price tariff. Which I declined.(extra £15.00pm) . I know that companies are obliged to honor mistakes. Would you look elsewhere or see if you could take it higher ? The deal suited me down to the ground and I know their coverage is good.

chanz4

They are not obliged, it just good customer service

jhp

If its inclusive 08 calls that you particularly like see: https://forums.moneysavingexpert.com/discussion/4043333

talkalot

Sadly due to problems in the past. Iam not able to get a contract with T-Mobile.

buscape

talkalot wrote: »

Would you look elsewhere or see if you could take it higher ? The deal suited me down to the ground and I know their coverage is good.

I'd look elsewhere, there's better deals to be had.

O2 will give you unlimited calls and texts plus 1GB internet for £36
http://shop.o2.co.uk/mobile_phone/HTC/One%20X

Three will do 2000 mins, 5000 texts and unlimited internet for £34 a month plus £29 for the phone
http://store.three.co.uk/view/product/ql_catalog/threecatdevice/2426;jsessionid=70475AD1C0D7F2692701EC8E857A91A8?priceplan=PAY_MONTHLY