refused a contract

LittleD_3

Hi all, I have an Orange phone and would like to go from pay as you go to a monthly contract, because £10 didn't last me very long and I have been told a contract gives you more for your money. Orange first offered me a contract for £7.00 per month based on my usage but after checking told me I had been refused a contract - this worried me as this may have implications for future finance etc so I checked with Experian, the rusult that came back were that my score was Good with 907 points, so my question is why do you think I was refused a contract, at the time Orange said they couldn't tell me. Hope for some replies to stop me worrying and thanks all in advance

Stan_Here

I would suspect that the costs for Orange of having a contract in place with you is not economic for them with a spend value of £7 per month. Phone companies like to get people on contract so that they can upsell more minutes, texts and data and get you on the merry-go-round of new phones every couple of years. From your usage you may not fall into the group of people that they think they can do this with.

LittleD_3

Thanks for this - I read the posts on the link and it just seems from this that some companies just don't bother with our "true" credit score - I owe nothing, I keep my account in up to date order - cant do much more, maybe it is a case of £7.00 not being worth their effort - I may try another company the only thing here is that my present of a Orange San Fransico II can't be used with other than Orange, thanks again

lovinituk

The Experian credit score is just a number they make up - companies take no notice of that score. The only thing companies are checking for when checking with Experian is bad debt, defaults, etc. After that, they will have their own credit scoring based on all sorts of factors. It appears you failed Oranges internal credit scoring - basically they don't see any value in you as a customer.

Experian_company_representative

lovinituk wrote: »

The Experian credit score is just a number they make up - companies take no notice of that score. The only thing companies are checking for when checking with Experian is bad debt, defaults, etc. After that, they will have their own credit scoring based on all sorts of factors. It appears you failed Oranges internal credit scoring - basically they don't see any value in you as a customer.

No, it is not made up. It rates your credit report data based on the scorecards we build for many UK lenders. But is is only a guide for you - lenders' scores take account of a wider selection of data than just your credit report.

Press Orange for the principle reason for saying no - industry guidelines mean they have to tell you if you ask. If they say it was simply because the credit score they calculated for you wasn't high enough and you think this is unfair, you can insist that they reconsider your application manually. That also gives you the opportunity to provide other evidence that supports your application.

James Jones

Essex_Lad1981

quiff wrote: »

I would have to say, if Orange don't want your custom, dont give it to them. Go to another network who will value you.

Very true, but dont go with 3 :beer:

Guys_Dad

Go to Tesco who run on O2 network. Get a 30-day sim-only contract to begin with, then, after 3 months if you really, really must have a tied in shiny handset, ask to upgrade to a 24 month contract with handset. But you are much better with a sim-only

Tesco have one of the easiest to get contracts.

lovinituk

Experian_company_representative wrote: »

No, it is not made up. It rates your credit report data based on the scorecards we build for many UK lenders. But is is only a guide for you - lenders' scores take account of a wider selection of data than just your credit report.

OK, perhaps saying it was a made up number was going too far but it is not used by the companies who use their own credit scores based on the information entered by their potential customer on their application.

The number of people who come on this forum saying their Experian score is such and such but a company refused my application is ridiculous! They need to realise there is more to an application than Experians score, which as you say is just a guide.

Experian_company_representative wrote: »

If they say it was simply because the credit score they calculated for you wasn't high enough and you think this is unfair, you can insist that they reconsider your application manually. That also gives you the opportunity to provide other evidence that supports your application.

I think that might be pushing it a bit! A company can choose not to do business with someone if they wish.