Internet Explorer 8 error messages

YorkshireTraveller

robmar0se wrote: »

Okay, at least we are eliminating options - had a quick look at your HJT log, just a quick view mind you, the one thing that hit me was what a lot you have active - could you also tell us how much RAM you have and also look at the Windows Task Manager (ctl alt del) hit on performance tab and tell us the (i) processes active (ii) commit charge figures. If I'm right you may well need to look at the sticky above on how to speed up a slow or infected PC.

Just guessing but your PC could be suffereing from indegestion?

4GB RAM (of which 3.2GB seen by Win XP)
CPU usage 27% - 58%
PF Usage 1.20GB

Commmit Charge (K):
Total 12624572
Limit 5336760
Peak 1323112

Processes:
System Idle Process
mbam.exe
avastsvc.exe
ieexplore.exe
explorer.exe
System
taskmgr.exe
msimn.exe

Figment

Yorkshire_Traveller wrote: »

4GB RAM (of which 3.2GB seen by Win XP)
CPU usage 27% - 58%
PF Usage 1.20GB

Commmit Charge (K):
Total 12624572
Limit 5336760
Peak 1323112

Processes:
System Idle Process
mbam.exe
avastsvc.exe
ieexplore.exe
explorer.exe
System
taskmgr.exe
msimn.exe

Is this (in bold) a typo on your part, or is there really a process called ieexplore.exe running?

YorkshireTraveller

Figment wrote: »

Is this (in bold) a typo on your part, or is there really a process called ieexplore.exe running?

Not a typo - and it's there twice! I have a total of 55 processes running - not sure how to copy and paste them from Task Manager.

Also IE8 has really been playing up this afternoon/evening needing constant reboots of the computer.

Now also getting error messages when opening Chrome needing to reboot to solve these.

Help!

robmar0se

Yorkshire_Traveller wrote: »

Not a typo - and it's there twice! I have a total of 55 processes running - not sure how to copy and paste them from Task Manager.

Help!

Thanks for that.....well with 4gb RAM & 55 processes there certainly isn't any shortage of resources, 55 is high but not so high as to impact IE8.

Incidentally are you doubly sure you can see ieexplore.exe, and not iexplore.exe. Only iexplore appears in the HJT log?

1. What happens if you start XP in safemode with the internet?

2. Would you reboot the router, switching off, count to 10, and restart.

waddler_8

Lets take a more comprehensive look at things. It should take 2-3 minutes.

Download DDS from the link below and save it to your desktop:

Link

After you've downloaded it and saved it to your desktop:

• Double click DDS to run it.
• When it's finished, DDS will open two logs:

1. DDS.txt
2. Attach.txt

Save both reports to your desktop.

Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)

YorkshireTraveller

robmar0se wrote: »

Thanks for that.....well with 4gb RAM & 55 processes there certainly isn't any shortage of resources, 55 is high but not so high as to impact IE8.

Incidentally are you doubly sure you can see ieexplore.exe, and not iexplore.exe. Only iexplore appears in the HJT log?

1. What happens if you start XP in safemode with the internet?

2. Would you reboot the router, switching off, count to 10, and restart.

Sorry - iexplore is correct - it appears twice.

Now getting lots of exception and can read errors after using IE8 for a few minuters. Also affecting Outlook Express - can't locate address book though this corrects itself after rebooting.

May just be coincidence but these majot problems only started this afternoon following an avast program update.

closed

disable avast webshield (or all shields) for 10 minutes, and try again

install and run ccleaner.

turn off popup blocker in IE, temporarily

Lots of bloat on your system, you could use msconfig, startup tab to thin out those O4 startups.

robmar0se

Yorkshire_Traveller wrote: »

May just be coincidence but these majot problems only started this afternoon following an avast program update.

Well, in addition to my previous post, you could for example either:

1. Restore XP to lets say yesterday, and/or
2. Uninstall and re-install Avast (or try Avira)?

YorkshireTraveller

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Owner at 0:01:48 on 2012-07-04
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.3327.2669 [GMT 1:00]
.
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe
C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Documents and Settings\All Users\Application Data\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\wscntfy.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {09900DE8-1DCA-443F-9243-26FF581438AF} - No File
TB: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\owner\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Xvid] c:\program files\xvid\CheckUpdate.exe
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe"
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [HDAudDeck] c:\program files\via\viaudioi\hdadeck\HDeck.exe 1
mRun: [LWS] c:\program files\logitech\lws\webcam software\LWS.exe -hide
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [EvtMgr6] c:\program files\logitech\setpointp\SetPoint.exe /launchGaming
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit -login
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /installquiet
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: {c23dd370-cb79-11d2-898a-00c04f80a47f} - c:\program files\internet explorer\toolbar\toolbar.hta
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} - hxxp://www.logitech.com/devicedetector/plugins/LogitechDeviceDetection32.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://windowsupdate.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1321894657796
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1340872815593
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DB28CF23-0083-40B5-BF63-69925D672385} - hxxp://www.nero.com/doc/NeroVersionChecker.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{19FC7B9D-FCAE-4168-B9D0-899AB1DBAB32} : DhcpNameServer = 192.168.0.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
mASetup: {c23dd370-cb79-11d2-898a-00c04f80a47f} - rundll32.exe advpack.dll,LaunchINFSectionEx %SystemRoot%\INF\toolimg.inf,PerUserStub.Install,,36
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-11-22 721000]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-11-22 353688]
R1 OxPPort;OxPPort;c:\windows\system32\drivers\OxPPort.sys [2011-11-25 82048]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-11-22 21256]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-11-22 44808]
R2 LBeepKE;Logitech Beep Suppression Driver;c:\windows\system32\drivers\LBeepKE.sys [2012-2-23 12184]
R2 MSSQL$EONENERGYFIT;SQL Server (EONENERGYFIT);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2010-12-10 29293408]
R2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\nvidia corporation\nvidia update core\daemonu.exe [2012-3-27 2348352]
R2 Skype C2C Service;Skype C2C Service;c:\documents and settings\all users\application data\skype\toolbars\skype c2c service\c2c_service.exe [2012-6-19 3048136]
R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2012-1-23 92592]
R2 UMVPFSrv;UMVPFSrv;c:\program files\common files\logishrd\lvmvfm\UMVPFSrv.exe [2011-8-19 450848]
R3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;c:\windows\system32\drivers\LEqdUsb.sys [2011-9-2 42648]
R3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;c:\windows\system32\drivers\LHidEqd.sys [2011-9-2 12184]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32.sys [2012-3-13 123712]
R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;c:\windows\system32\drivers\viahduaa.sys [2011-11-21 993280]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-11-25 136176]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-6-7 160944]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-3-29 257224]
S3 AsrCDDrv;AsrCDDrv;\??\c:\windows\system32\drivers\asrcddrv.sys --> c:\windows\system32\drivers\AsrCDDrv.sys [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-11-25 136176]
S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-14 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-07-03 22:31:52

---

d

---

w- C:\WAB
2012-07-03 22:31:52

---

d

---

w- C:\Address book
2012-07-03 18:37:40 388096 ----a-r- c:\documents and settings\owner\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2012-07-03 18:28:39

---

d

---

w- c:\windows\system32\wbem\repository\FS
2012-07-03 18:28:39

---

d

---

w- c:\windows\system32\wbem\Repository
2012-06-16 12:37:58

---

d

---

w- c:\documents and settings\owner\application data\NCH Software
2012-06-13 08:29:31 521728 -c----w- c:\windows\system32\dllcache\jsdbgui.dll
.
==================== Find3M ====================
.
2012-06-28 12:52:37 721000 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-06-28 12:52:20 41224 ----a-w- c:\windows\avastSS.scr
2012-06-10 15:37:00 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-06-10 15:37:00 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-06-04 16:35:26 222448 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 14:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 14:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 14:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 14:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 14:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 14:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 14:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08:26 916992 ----a-w- c:\windows\system32\wininet.dll
2012-05-15 13:20:33 1863168 ----a-w- c:\windows\system32\win32k.sys
2012-05-11 14:42:33 43520

---

w- c:\windows\system32\licmgr10.dll
2012-05-11 14:42:33 1469440

---

w- c:\windows\system32\inetcpl.cpl
2012-05-11 11:38:02 385024

---

w- c:\windows\system32\html.iec
2012-05-09 11:21:41 476936 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-05-09 11:21:36 472840 ----a-w- c:\windows\system32\deployJava1.dll
2012-05-09 09:47:37 73728 ----a-w- c:\windows\system32\javacpl.cpl
2012-05-04 13:16:13 2148352 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32:19 2026496 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2012-04-18 19:56:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2012-04-18 19:56:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
.
============= FINISH: 0:02:26.78 ===============

YorkshireTraveller

I have tried a system restore to a couple of days ago, but this didn't seem to help.

Now on rebooting my desktop icons have moved, some have no proper icons and have jibberish underneath them.

Thanks to everyone for your help.