Vodafone signal problems?

3card

Hi All

I have a problem that i am hoping someone can point me in the right direction

A few weeks ago we had a problem at home whereas we all lost our Vodafone signal for a good part of the day (the phones were mine (Iphone 4) my wife (Samsung Galaxy Mini) and my daughters b/f (Iphone 4S)
There seemed to me an area problem because my daughter said there was a few on FB complaining at the time.

The signal came on later that day and all seemed fine except that my wife could still not get a signal - she have never had this problem before.
It got to the point that she had to go back to on old Orange PAYG phone to use when she was at home!!

Last night this problem came to a head and this morning i rang Vodafone to ask if they can help. They basically told me that the problem must be a handset problem and not a signalling.
Unknown to me my daughters b/f went into the local Vodafone store this morning and before he was able to tell them he was from they told him and they are aware of a signal problem on our area and that it should be fixed over the weekend.

if this is so then
1) why would i be told that there is no problem in our area by Vodafone CS
2) why would this only happen to one handset in the household?

It has got to the point today where i was almost about purchase another Vodafone PAYG handset to try it out to see if this sorts out the problem but whats to say this will not have the same problem?

Can anyone offer any further advise?

MTIA

3card

easy

pick up a free PAYG vodafone SIM and see if that works in your wife's phone (I'm guessing your micro-sims from the iphones won't fit it).

Have you actually powered off your wife's phone, and powered it on again. Sometimes that helps. Can the phone receive a signal anywhere else?

1) why would i be told that there is no problem in our area by Vodafone CS

Because they don't seem to know their a???s from their elbows most of the time. It's easier to tell you that there isn't a problem than to actually find-out, or tell you that there is and then get grumbled at by you.

3card

Hi Easy

Many apologies for the delay in replying but i have been away for a few days

I didnt think about trying a PAYG sim in the phone but i will pick one up and try it out

The phone seems to work fine everywhere else which seems to confirm the problem is a local signalling one

Once again many thanks for the reply

Mick

Vodafone

Hi 3card,

I can appreciate the frustration these recent difficulties may have caused.

In the event that your wife is still in need of some assistance I'd recommend that she follows the guidance provided in the Network section on our eForum, which you can access via our website.

Kind regards and I hope that normal service resumes soon for her.

Lee

Web Relations Team

Vodafone UK