Vodafone not taking payments.

S.leighx3

Hi everyone, hope someone can help with this!

I have been trying to set up a direct debit with Vodafone for the since i cancelled it in Jan. The first one was apparently set up in March, and i received a letter to confirm it had been set up. Along came March and no payment was taken and my phone was cut off. I spoke to Vodafone, who advised me my bank had 'rejected' the payment, as if there wasn't enough money in the account, which there was. After a brief conversation with my bank, they advised me the direct debit had not been set up.

After thinking this was a mistake i requested it was set up again. Again i received a letter confirming it had been done, and would take effect in June. Along comes June, and again it wasn't taken. I had the same conversation with both Vodafone and my bank and my bank confirmed nothing had been set up since Jan when the original one was cancelled. the Vodafone rep was adamant that my bank had rejected the payment, and i wasnt going anywhere, so i resorted to writing a complaint. and made a manual payment through my online account on 26/06/2012.

After speaking to my bank today, the payment was authorized that day and Vodafone had 5-7 days to claim the payment. The payment has not been taken. Im sure it is a matter of time before my phone is cut off again and shows as the 3rd default on my account, non of which have been my fault.

They are the only 2 payment methods Vodafone offer, and they havent been able to do either. What are my rights if any??
I would ideally like to cancel my contract and move to a different provider, and after reading through my terms and conditions, it states nothing about if they fail to take a payment.

HELP! :mad:

mobilejunkie

Contact the Web Relations Team via their website form using the heading WRT135. I've had a similar problem along with a long list of others - all of Vodafone's own making - for about 18 months. All other attempts to solve any of them by contacting customer services, sending emails OR making formal complaints only saw them create new problems.

Vodafone

S.leighx3 wrote: »

Hi everyone, hope someone can help with this!

I have been trying to set up a direct debit with Vodafone for the since i cancelled it in Jan. The first one was apparently set up in March, and i received a letter to confirm it had been set up. Along came March and no payment was taken and my phone was cut off. I spoke to Vodafone, who advised me my bank had 'rejected' the payment, as if there wasn't enough money in the account, which there was. After a brief conversation with my bank, they advised me the direct debit had not been set up.

After thinking this was a mistake i requested it was set up again. Again i received a letter confirming it had been done, and would take effect in June. Along comes June, and again it wasn't taken. I had the same conversation with both Vodafone and my bank and my bank confirmed nothing had been set up since Jan when the original one was cancelled. the Vodafone rep was adamant that my bank had rejected the payment, and i wasnt going anywhere, so i resorted to writing a complaint. and made a manual payment through my online account on 26/06/2012.

After speaking to my bank today, the payment was authorized that day and Vodafone had 5-7 days to claim the payment. The payment has not been taken. Im sure it is a matter of time before my phone is cut off again and shows as the 3rd default on my account, non of which have been my fault.

They are the only 2 payment methods Vodafone offer, and they havent been able to do either. What are my rights if any??
I would ideally like to cancel my contract and move to a different provider, and after reading through my terms and conditions, it states nothing about if they fail to take a payment.

HELP! :mad:

Hi S.leighx3,

It's a shame to hear about the difficulties you've encountered here but I'm sure we can get things sorted out.

As mobilejunkie suggests could you email us with your details via the Contact us form here quoting the code WRT135 - MSE FAO Lee in the subject line?

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches us could you update the thread with this and we'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK