Disabled Concessions

Annieuk75

I emailed the Park and they responded that because those dependent on a wheelchair cannot access a few rides, they are given free admission.

We saw the cinema cards, but my husband always shows his registration card at the cinema and we get the same discount. Thanks

Lum

Odeon also do the free carer thing without a CEA card. If you attempt to book online it gives you the number to call.

Pity that the IMAX at the Cardiff Odeon no-longer has wheelchair accessible seats in the gallery since the refurbishment, only right at the front. My partner is ok with these as she can wheelie her chair and sit on the anti tippers, but my neck doesn't actually go far back enough to see the whole screen without a lot of pain.

fedupconsumer

!!!!!! wrote: »

They are CONCESSIONS not rights or entitlements. They can set any rule they like for them or not even offer them if they so desire

They are "reasonable adjustments" therefore under the remit of UK Equality law. Companies/organizations offering those "adjustments" are in effect conceding that they need to offer them as part and parcel of people's rights as a disabled person. And have conceded that they need to provide such services under the 2010 Equality Act, to not discriminate against a disabled person because of their disability. To offer the same service and access as do able bodied people.

Therefore the vast majority of them chose to offer them, as they know they would be in direct contradiction and violation of UK Equality law.

Re the op:

Put simply, any company that only offers "wheelchair PA/Carer tickets" and not to other disabled groups, could be seen to have directly discriminated against you, which is unlawful. You are well within your rights to challenge them on that clause. The equality commission has outlined this on equality of access.

"Putting in place a rule or way of doing things that has a worse impact on someone with a protected characteristic than someone without one, when this cannot be objectively justified (known as indirect discrimination).

Treating a disabled person unfavorably because of something connected with their disability when this cannot be justified (known as discrimination arising from disability).

Failing to make reasonable adjustments for disabled people. "

http://www.equalityhumanrights.com/uploaded_files/EqualityAct/module_1_ea_starter_web_final.pdf

By not establishing a clear and open policy for blind and other disabled groups they are not abiding by Equality legislation and are directly discriminating against your husband.

As mynameistallulah rightly points out, speak to someone other than a customer services representative. Do not e-mail them, chances of a favorable outcome are slim to none that way/ Speak to the disability officer of the park or if they don't have one a senior manager who has the authority to sanction a career ticket. I have gone to senior managers in the past and explained the need for a PA/Carer ticket and they have been obliging. One instance they changed their policy because of my call. The more people challenge them the better. Bear in mind you are protected under UK law as well and use the act as a last resort. Good luck:money:

PA/Carer tickets should be based around need not if your only on higher rate DLA or confined to a wheelchair. Some companies do not understand the complex nature of disability.

Annieuk75

Thanks fedupconsumer. I spoke to the park and they are not going to change their policy. Also spoke to Equality & Human Rights and apparently they are allowed to do that. Thanks anyway.

fedupconsumer

You see I spoke to the same body as you and they gave very conflicting advice. They can offer a reasonable adjustment duty to you. Deeply frustrating i know Annieuk75. Its a flawed policy and there is a wide gaping hole in the Equality Act regarding the way in which one disability group is treated in a inferior way to another. The park have been totally wrong they know under the Equality Act failing to provide "Reasonable Adjustments" is unlawful. Sorry to hear you got nowhere in your complaint.

handlewithcare

Hi my partner is blind and i am disabled to. we find its easier to get a concession for me due to mobility probs than it is for him with his blindness. I have learnt very quickly that in this country blindness is not considered as a disability. we were told by social services that " he's not disabled he just can't see" . its so wrong as it impacts every part of his life and causes major issues for him

Annieuk75

We have the exact same problem handlewithcare. I have mobility problems and I get more than he does. Unless people suffer the same, they will never understand.

Ellejmorgan

Annieuk75 wrote: »

We have the exact same problem handlewithcare. I have mobility problems and I get more than he does. Unless people suffer the same, they will never understand.

It must be so frightening not to be able to see I think he deserves every ounce of help possible, poor man..
I couldn't imagine not being able to see my loved ones..

michelle67

Annieuk75 going of topic a wee bit i went to exbury gardens a few weeks ago and my husband went with me as my carer and he got in free and i had to pay to get in

tho i didnt need prove of my disability i did go in my mobility scooter