Contract Advice

stevenc75

Hi all, I have found myself in a spot of bother. This week I was unexpectedly laid off from work along with 5 others. This was not our fault, they closed a department. I have 3 contracts with Vodafone with phones for me, my wife and son. The bill is over £100 a month. Until now this has been affordable but I won't be able to pay it until I get a new job. What are Vodafone likely to say/do when I call them with this news?

gjchester

stevenc75 wrote: »

Hi all, I have found myself in a spot of bother. This week I was unexpectedly laid off from work along with 5 others. This was not our fault, they closed a department. I have 3 contracts with Vodafone with phones for me, my wife and son. The bill is over £100 a month. Until now this has been affordable but I won't be able to pay it until I get a new job. What are Vodafone likely to say/do when I call them with this news?

If they are recent contacts of the YourPlan tyep (will be YP or YPL on the bill, then you cannot downgrade them at all, that said you cna always try and see what they say, but accept they don't have to and anything they will do is a good will gesture.


Assuming they do say no, consider selling the handsets (if they are reasonably new smart phones) and putting that money to the line rental.

Good luck in your search for a new job.

stevenc75

Just called Vodafone. They can offer a payment plan but that won't help as I now have no income. They can't reduce the contracts. Great...

stevenc75

What's likely to happen when I don't pay this months bill? They'll cut me off, but how soon? It will go to debt collection but how far will they take it?

grumbler

They will cut you off very soon, report a late payment and then a default to CRA(s) and yes, it will go to debt collectors.
By selling the phones you can delay this and reduce the total amount you owe. Basic replacement handsets cost a few pounds.

Until now this has been affordable

No, it was not if you cannot pay the bill while looking for a new job.

dreamypuma

Some folk have strange understanding of the word "affordable"

As per grumblers post recover some of your total contract term cost by selling your handsets.

By entering into a contract you are agreeing to honour ther complete minimum term. You can't afford this, and clearly your belief you could was deluded, by selling you handsets you stand a chance of meeting your obligations without damaging your financial reputation.

Finally learn from your experience.

Vodafone

stevenc75 wrote: »

Just called Vodafone. They can offer a payment plan but that won't help as I now have no income. They can't reduce the contracts. Great...

Hi stevenc75,

I can appreciate the concerns you have here and although I can make no guarantees I would be happy to take a closer look at things for you.

As such, could you email me with your details via the Contact us form here quoting the code WRT135 - MSE FAO Lee in the subject line?

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK