Insurance

Mickyk

So got an iPhone 4s, at the time I took insurance through the network provider, although decided to cancel it in the same month.

Approx 5 months later I lost my phone, (I am not cynical enough to say stolen), and of course since I had cancelled the insurance I just got myself a new phone instead.

The following month I decided to phone my network provider as my bill was unusually large, and at this point I find out they have not actually cancelled the insurance, and pass me through to the insurance team, whom obviously reject my claim as I was well outside the claims period.

So understandably I request a refund on the payments made, to which they reply it was my responsibility to check my bills, which I have to admit is understandable.

My reply, was simply to ask if it was my responsibility to double check that the requests I was making, and being told completed over the phone, were actually being actioned?

This stumped them, but they stood fast with their refusal on the refund.

Any ideas on getting them to change their stance?

grumbler

How have you cancelled it? If you have a phone call in your calls history you can try making them to find the record.

Without a proof you stand no chance. All mobile insurers are experts in finding excuses for not paying. It's their main business.

Mickyk

I have the date, time, and name of the person whom I called to cancel it, but their response was they only record calls for training.

I requested a manager as well, and was just told that my complaint did not merit talking with one.

popadom

I know this dosnt help now, but after cancelling something or calling about something "big", i always follow up with an email, outlining my understanding what was said .eg. "I am emailing to confirm your agreement to my cancelation of xxxx". I save the email/print . It has helped numerous times when they later deny it.

p.s- I cannot believe the cheek of some customer service staff! I have had the same line said to me, and i just kept calling twice a day until someone finally put the manager on

Good luck

pooch

I wish I could afford to be so blase over money.

The loss of a £400 phone (it's never free!) and continuing to pay the cost for insurance the OP requested to be cancelled. :eek:

I think even new multi-millionaire MSE Martin would baulk at those kind of personal financial losses. :cool:
... and he wonders why kids throw pennies in the bin.