Mulberry Outlet

halibut2209

I wish you the best. Will be more than happy to stand corrected

meer53

pocohontas wrote: »

Paid £90 via my Visa debit card..should I ask the bannk to raise a dispute?
P.S. Thanks for the replies - really appreciate it.

As you paid by Visa Debit, the only thing a card issuer can do is to action a chargeback if the situation warrants it.

The only chargeback which would fit your situation is "not as described" to action a chargeback for this, you will need evidence that what you have received is not what you ordered. If you have a copy of the advert which states the purse was "genuine Mulberry" and you can prove that what you have received is a fake then they should be able to help you. The purse will need to be returned to the seller.

I don't know which website you used but after Googling Mulberry Outlet, i found this on https://www.mulberryfactoryshop.uk.com


2.Are your merchandise authentic?
Our merchandise are not manufactured by the authentic brand companies, but are made with manufacturing facilities that the origin brand companies utilize, such as the durable materials, professional craftsmanship and custom colour way. Our replicas do not mean poor quality. They are made following the standard of original ones, almost tells no different to the original ones. We have an excellent reputation on the Internet for selling Brand Swarovski Products. You are all satisfied with the quality products from us. If you are not sure of our products, you can place a sample order to check first.

If this disclaimer is also on the website you used, then unfortunately, any chargeback would reject as they don't claim to be selling genuine Mulberry goods. They also state they are based in Hong Kong.

bazster

meer53 wrote: »

If this disclaimer is also on the website you used, then unfortunately, any chargeback would reject as they don't claim to be selling genuine Mulberry goods. They also state they are based in Hong Kong.

I disagree, the site is clearly designed to make visitors think these items are genuine. Certainly if they were based in the UK they would be liable to prosecution, notwithstanding what's buried in the small print.

meer53

bazster wrote: »

I disagree, the site is clearly designed to make visitors think these items are genuine. Certainly if they were based in the UK they would be liable to prosecution, notwithstanding what's buried in the small print.

It's not buried in the small print, it's very easy to find.

I've dealt with chargebacks many times for this type of purchase, the seller claims to sell replica Mulberry items, not genuine Mulberry items. The chargebacks usually reject.

Lots of people are taken in by these websites, on the genuine Mulberry site, it states that they don't have any online outlet websites, it's always best to do a bit of research before buying, especially with high end designer goods.

http://www.mulberry.com/?gclid=cniy7mlb9bac!!!!taodcgrw9a/#/customerservices/counterfeitgoods/

bazster

Yes thanks, I did find it myself - but then I was looking for it, as were you. Tell me where on the front page it indicates that these are anything but genuine products. It's fraudulent, and if it were UK-based it would/could be prosecuted.

meer53

bazster wrote: »

Yes thanks, I did find it myself - but then I was looking for it, as were you. Tell me where on the front page it indicates that these are anything but genuine products. It's fraudulent, and if it were UK-based it would/could be prosecuted.

I agree they are not openly advertising the fact that their goods are replicas, and that they could be prosecuted. But this doesn't help the buyers when they realise that they've been conned, as when asking a card issuer to dispute the transaction, if a chargeback is actioned, they are usually rejected by the sellers, stating that they don't claim to sell genuine goods and that they state this on their website.

It really is up to the buyer to make sure that they know what they are buying. Especially when buying designer goods that look to be too good to be true.

Tell me, if you're buying anything online, do you automatically assume that you're buying from a bona fide retailer or do you check things out first ? After all, you are buying blind so to speak. Maybe it's just me but any sign that all is not well, ie, bad grammar, spelling etc on any part of the site rings alarm bells for me. You'd be surprised at how many people buy things like this without reading any of the terms and conditions. The least you should read are the terms for returning goods and receiving refunds if you're not happy.

bazster

meer53 wrote: »

Tell me, if you're buying anything online, do you automatically assume that you're buying from a bona fide retailer or do you check things out first ? After all, you are buying blind so to speak. Maybe it's just me but any sign that all is not well, ie, bad grammar, spelling etc on any part of the site rings alarm bells for me. You'd be surprised at how many people buy things like this without reading any of the terms and conditions. The least you should read are the terms for returning goods and receiving refunds if you're not happy.

You are quite correct, there is not a snowball's chance in hell of me falling for a website like that. But some people do and, as I always say, stealing from a fool is still stealing.

You have direct experience of handling chargebacks and I've never actually tried to initiate one (never needed to) but I would hope (maybe wrongly) that if this were rejected in the first instance (well it would be wouldn't it?) the bank would listen to the OP's protestations that the website is at least misleading, if not downright fraudulent.

meer53

bazster wrote: »

You are quite correct, there is not a snowball's chance in hell of me falling for a website like that. But some people do and, as I always say, stealing from a fool is still stealing.

You have direct experience of handling chargebacks and I've never actually tried to initiate one (never needed to) but I would hope (maybe wrongly) that if this were rejected in the first instance (well it would be wouldn't it?) the bank would listen to the OP's protestations that the website is at least misleading, if not downright fraudulent.

Depends how much is involved really. We might refund as a goodwill gesture, we might not. We definately wouldn't get it back from the retailer, so the bank has to stand the loss for the customers carelessness, you have to draw the line somewhere. A lot depends on the customer, we have serial disputers !

Had one bloke, just after Xmas, disputed a Sainsburys transaction for over £120, said it wasn't his. We disputed it and it came back with his details on, it was his Xmas shopping. When we called him, he said that he'd remembered it now, but couldn't afford to pay for it as it was just after Xmas, and could he pay it back at £10 a month ! :eek:

pocohontas

Thank you so much for all your posts.
The website I used was (I'm not yet allowed to post websites but the main bit is) mulberryoutletmalls. It ends in .com
They don't specifically say their products are either geniuine or not but in my view the website is very much set up to give customers the impression that they ARE genuine.
Will speak to the bank tomorrow and hope for the best - otherwise a very expensive lesson to have learnt.
Cheers again.

bazster

Indeed, I can't see any admission on that site that their goods are fake, unlike the other one that we were mistakenly looking at.

However, the prices, the complete absence of any contact details, and the domain name registered in China are pretty huge clues that it's a con.

Good luck with your bank.