HolidaySafe Travel Insurance - Your Feedback

annekerr

Quentin wrote: »

There is no doubt they were trying it on, and this rejection will be reversed.

The scandal of this shoddy outfit is the number of their clients that must have suffered at the hands of the likes of Robin at Holidaysafe and not gone public, but accepted their fate!

There's a reason why they are cheap.

they have to reverse decision its a complete joke, I cant believe how many people are giving great reviews just wait till you have to claim and it will be a different story!!

dacouch

Please ensure you leave an accurate and truthful review of Holiday Safe on reviewcentre and trust pilot once the claim is resolved.

Amber is always using these to big up Holiday Safe.

Be careful how you word the review as trust pilot & review centre will look for ways to remove your review if it's not a 4 or 5 star review.

annekerr

my daughter has already left one on trust pilot but I will be writing another one and I think all the facts speak for themselves. thanks

annekerr

dacouch wrote: »

Please ensure you leave an accurate and truthful review of Holiday Safe on reviewcentre and trust pilot once the claim is resolved.

Amber is always using these to big up Holiday Safe.

Be careful how you word the review as trust pilot & review centre will look for ways to remove your review if it's not a 4 or 5 star review.

Received a letter on Friday saying that they have reviewed new info(death cert) and have decided to overturn original decision, offered full amount less £60 per person excess and that if I'm still unhappy with how I have been treated I can go to Ombudsman.

dacouch

annekerr wrote: »

Received a letter on Friday saying that they have reviewed new info(death cert) and have decided to overturn original decision, offered full amount less £60 per person excess and that if I'm still unhappy with how I have been treated I can go to Ombudsman.

That's good news although it's telling that you had to use social media to gain a favourable response from them.

At such a difficult time, an Insurer messing you about is not what you need.

I would have expected Holiday Safe to at least waive one of the excesses to make up for the inconvenience they caused you.

Had you gone to the Ombudsman, they are likely to have awarded you between £50 and £250 compensation for the poor service you received.

It's shocking that they ignored the document they should take notice of (The Death Certificate) and decided that a stoke was the cause and denied your claim on this basis.

Please ensure you leave an accurate review as Holiday Safe email everyone who buys cover to leave a review so they have lots of glowing reviews from people saying how easy the cover was to buy. The reviews from people who have made a claim are on the whole not glowing.

There's a good chance MSE will remove this post as Amber has a habit of complaining about posts on MSE that are not to her liking...

annekerr

dacouch wrote: »

That's good news although it's telling that you had to use social media to gain a favourable response from them.

At such a difficult time, an Insurer messing you about is not what you need.

I would have expected Holiday Safe to at least waive one of the excesses to make up for the inconvenience they caused you.

Had you gone to the Ombudsman, they are likely to have awarded you between £50 and £250 compensation for the poor service you received.

It's shocking that they ignored the document they should take notice of (The Death Certificate) and decided that a stoke was the cause and denied your claim on this basis.

Please ensure you leave an accurate review as Holiday Safe email everyone who buys cover to leave a review so they have lots of glowing reviews from people saying how easy the cover was to buy. The reviews from people who have made a claim are on the whole not glowing.

There's a good chance MSE will remove this post as Amber has a habit of complaining about posts on MSE that are not to her liking...

have posted review in trust pilot, maybe you can help me with who to take travel insurance out with?

DCFC79

annekerr wrote: »

have posted review in trust pilot, maybe you can help me with who to take travel insurance out with?

Loads of choices on gocompare or compare the market.

dacouch

annekerr wrote: »

have posted review in trust pilot, maybe you can help me with who to take travel insurance out with?

I quite like Ageas or PJ Haymen

https://www.ageas.co.uk/insurance-products/personal-insurance/travel-insurance

http://www.pjhayman.com/travel-insurance/ (Travel Plus)

Direct Line and LV normally have good prodcts as well

dacouch

Just for the record, here is Anne's Trust Pilot review.

"Took 1 years hol insurance for myself and husband, in September this year my dad was admitted to hospital with a "suspected stroke", fully recovered from previous stroke in 2014. Various scans/tests showed no evidence of a stroke and he was getting progressively worse. Examined by a neurologist who diagnosed Sporadic Creutzfeldt-Jakob disease which has no treatment and no cure, we were losing a bit of my dad each day and the neurologist told us he had approx. 2 weeks to live, it was at this point 12 days before we were due to leave that we cancelled our holiday obviously wanting to spend remaining time with my dad, I sent away all of the correct documentation stating all of the above. My dad passed away on the 22nd of October. On the 24th of November I received an email saying that Holiday safe would not be honouring our claim as we cancelled due to a pre existing medical condition ( a stroke) I phoned thinking there must be some mistake, on hold for 25 mins then finally spoke to Robin explained all of the above and that my dad had now DIED, he went and spoke to assessor who was dealing with my claim, came back and said STILL NOT COVERED. I was very emotional at this point I really couldn't believe what I was hearing, Robin asked if I had any proof ! I sent death certificate away on the 26th with a cover letter (reg post) phoned a few days later to be told they had received it and would get back to me , posted a review on money saving expert and received helpful advice. Amber the brand manager asked for details which I forwarded so she could look into. Claim was now in the hands of the complaints department. On the 9th Dec I received an email saying the original decision was being overturned and offering amount paid less £60 per person excess (think this should have been waived) which I accepted.i would not use the word happy about the outcome, after everything we had all ready suffered we should not have been put through this ordeal, I think the assessor has a lot to answer for as they had all the correct info initially and could have saved us further heartache. People need to read the reviews on people making claims they are on the whole not good. I will NEVER EVER use this company ever again"

https://uk.trustpilot.com/users/4d0e37d70000640001059ccd

Published 21/12/2016

For the record, here are the relevant pages from the Ombudsman on compensation

http://www.financial-ombudsman.org.uk/publications/technical_notes/distress-and-inconvenience.htm

http://www.financial-ombudsman.org.uk/publications/technical_notes/distress-and-inconvenience-case-studies.html#om

dacouch

and here is Amber's reply to Anne's review.

"Dear Mrs Kerr,

Once again I am very sorry that you are dissatisfied with the service you received from our appointed claims team; Travel Claims Facilities.

We would never discuss details of a case on a public forum such as this, however claims of this nature cannot be settled with a certain amount of information. Once the claims team received the requested information the case was passed to the complaints team who were able to then pay the claim.

I am very sorry for any and all inconvenience caused by this situation, and once again I do send my sincere condolences to your family.

If you would like to discuss this further please feel free to email me.

Kind regards,

Amber"

The weird thing is, the claims department had exactly the same information when the complaint was submitted, the same Death Certificate etc etc.

But when an Official Complaint was made along with what is an upsetting story being made public on social media they suddenly relent.

If Anne had not made the Official Complaint then her family would have not received the claims payment they were contractually entitled to by virtue of their policy covering it