New neighbour using my address on their O2 account

pinkshoes

1. DO NOT hand any more post over to your neighbour.

2. Contact the companies sending the letters, and tell them there must be some mistake, as the correspondence is for your neighbour, so the actual number they want is X. Tell them that if they send anything else to your number, you'll just return it to sender.

cajef

Why not do the obvious, put it back in the post box unopened and marked 'Not know at this address'

shaun_from_Africa

cajef wrote: »

Why not do the obvious, put it back in the post box unopened and marked 'Not know at this address'

That may help solve the problem eventually, but only if the mail gets returned to the companies concerned and they act on it.
Even then it may take an awfully long time for the records to be ammended whilst they try to get the correct contact details for the neighbour.

Until this is all sorted out, there is still a possibility of debt collectors or bailiffs turning up on the OP's doorstep, and although it should be easy to prove that any debt owed is not theirs, some bailiffs are known to ignore what is said to them.

I think this is one instance where a strong proactive approach would be far more sensible than simply returning the mail unopened.

Hintza

Will be the baillifs at the door soon OP.

Mort_Gage

Thanks for those of you who took the time to fully read my post and offer constructive advice.

I will be contacting O2 to inform them of the issue and hopefully they will amend their records. I will also write to the letting agent and inform them of the behaviour of the tennant, although I suspect they'll ignore my concerns.

DirtPoorGuy

If the OP contacts their local sorting office they can have a block put on any post to a specific named person at your address, they will automatically return it to the sender, I have done this in the past when I was getting a lot of post for 3 previous tenants at my address.

I would also call your local police office and ask for advice, they are in a better position to establish if this is a genuine mistake or if there is fraud going on.

Zandoni

I'd contact the police if I was you, can't see no reason not to.

MothballsWallet

Zandoni wrote: »

I'd contact the police if I was you, can't see no reason not to.

At the very least, they can advise on what to do/which laws to "remind" O2 of.

arcon5

To be honest I doubt O2 will amend the records of an account holder on the instruction of a third party.

The Data Protection Act does require information to be 'accurate', although there hands may be tied whilst their customer are telling them one address and somebody else another.

Mort_Gage

arcon5 wrote: »

To be honest I doubt O2 will amend the records of an account holder on the instruction of a third party.

I tend to agree with you but I still want something 'on record' to show that I attempted to notify O2 of the situation.

I think I'll give the police a call tomorrow and seek their advice.