Child downloaded £330 on I Store Apps

rumbleway122

Last night we realised my 9 year old son had spent £202 on coins for a game on his IPAD in 4 days he never knowingly downloads anything you have to pay for. We immediatly deleted the game and removed our card details and today another £137 has gone through yet no one was even using the IPAD. Can we get this £337 refunded. We have complained to apple and they are investigating. HELP at wits end

Itsgottabedone

Instead of complaining to Apple, I'm sure you will get further if you ask for their assistance! The £137 might well relate to downloads yesterday - charges don't always hit your account instantly.

I can't imagine why a 9-year old would have his parent's card details on his iPad but this may be an expensive lesson you all have to learn.

AnxiousMum

In order to remove your bank details, don't you have to load it with an Itunes card first? I had to use my card when setting up the boys' Ipods....but was able to remove my card details once I put an Itunes card on each of them. now when they run out of credit - they're out of credit. There have been many horror stories about kids running up loads of purchases on mum and dad's cards - as parents are unaware that they can! Most kids don't think about where the money is coming from. Alternatively, even on my phone - if I purchase an app, I set it up so that it needs a password to let the purchase go through.

I doubt that you will get very far with Apple - the apps are third party, not owned by Apple - and at some point, by putting your card on the Ipad, you gave access to your account to your son. A tough lesson to learn!

rumbleway122

Thanks great to know but a little late now. We did not realize the card details were on the IPAD it was from months earlier when my husbad opened an I tunes account to download some music and we had forgotten about it. iT WAS AN EXPENSIVE LESSON LEARNT. We have now caneled the bank card but thought it would be worth noting as a lesson to other parents - shame the IPAD does not come from any instruction manuel with this sort of advice thanks.

hmd1987

9 year old with an ipad? wow

It is not apples fault, this has been on the news and the internet time and time again. When will people learn! There are settings on all ios devices (phones, ipads and ipods) that disabling in app purchasing

Mel2

This happened to a friend of mine and Apple refunded a substantial amout of the money back.

immoral_angeluk

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to the consumer rights board, where it should get more replies. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

arcon5

If he has purchased some apps but not yet downloaded them then speak to Apple as they may well allow you to cancel some of the order. The worst they can do is say no so be nice and hope the person you speak to is having a good day.

CoolHotCold

It is your account, and legally your responsibility.

Apple Goodwill is really the only option.
As much as it pains me to say it,

Ignorance is not a excuse.

Pennywise2012

From what the OP is saying, her son hasn't downloaded a load of apps, he's made in-game purchases. This will have just been in the form of a button saying 'you do not have enough coins to perform (whatever you have to do in that particular game), click here to get more'. Whilst an adult would realise that they were paying real money for the coins, a 9 year old probably wouldn't, even if he was really good in general about not downloading paid-for stuff without permission.

Love the tip about the itunes card, will pass it on to my sister for her little boy.

halibut2209

There's a setting which will switch off IAPs. I'd suggest finding it!